Part Time Resident Experience Specialist

Balfour Beatty Communities; Clemson (SC); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and Dental Insurance

401K plan with employer matching

Paid time off

Job summary

Balfour Beatty Communities in Clemson, SC, is seeking a Resident Experience Specialist to enhance living experiences for residents and students through the Campus LifeWorks Program. You will collaborate with the Community Management team to plan events, coordinate programming, and foster a welcoming, safe community.

This role emphasizes strong customer service, multitasking and professional communication. You will conduct tours, assist with leasing activities, and support outreach marketing

Qualifications

• High School Diploma or GED required.
• Strong customer service skills.
• Ability to manage multiple assignments.
• Must be a self-starter with a high level of motivation.
• Ability to work independently.
• Professional approach, good judgment and problem solving.
• Excellent interpersonal and organizational skills.
• Leadership experience recommended, strong teamwork.
• Must have an active and valid driver’s license.

Responsibilities

• Plan and participate in resident events to strengthen community life.
• Coordinate resident programming and support CM/ACM guidance.
• Develop and distribute a monthly community newsletter.
• Attend functions, meetings and staff briefings as required.
• Provide on-call after-hours service and conduct regular rounds.
• Deliver outstanding customer service and referrals to residents.
• Assist with leasing activities, tours, and paperwork.
• Support outreach marketing and housing fairs.

Skills

Customer service

Multi-tasking

Self-starter

Independent work

Communication skills

Organizational skills

Leadership

Education

High School Diploma or GED

Job description

Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

Our Benefits

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.

And more!

About The Role

The Resident Experience Specialist will work under the supervisor of the Community Management team and with the Student Population to facilitate and maintain a quality living experience through implementation of the Campus LifeWorks Program.

What You'll Be Doing

• Encourage resident retention and strengthening community life through our resident experience program, which includes assisting with planning and participation in resident events
• Under the direction of the Resident Experience Coordinator, help coordinate and/or participate resident programming as determined by CM/ACM
• Contribute to the development of a monthly community newsletter
• Attend floor/building/community functions, resident council meetings/activities, and staff meetings run by Community Management staff.
• Serve as the On-Duty RES
• Provide on-call after hour service for residents outside of normal office hours.
• Perform rounds at 8PM and 10PM (Sun-Wed)
• Perform rounds at 9PM, 11PM, and 1AM (Thu-Sat)
• Provide superior customer service.
• Provide appropriate referrals to residents in need.
• Communicate effectively with residents both in-person, over the phone, and by written correspondence either through mail or web communications (email, website, social media)
• Assist with activities relating to leasing efforts as needed: conducting site tours, preparing and organizing leasing paperwork, assisting with marketing efforts, and scheduling appointments
• Assist Community Management staff with outreach marketing as necessary, to include visiting local businesses, participating in housing fairs and orientations, etc.
• Communicate effectively with prospects both in-person, over the phone, and by written correspondence either through mail or web communications (email, website, social media)
• Provides administrative support to office staff as needed.
• With the oversight of the community management staff, ensures current resident and prospect files are properly maintained.
• Under the direct supervision of facility management staff, conduct regular community inspections and tours, to ensure community appearance is acceptable based on company guidelines.
• Report incidents in a timely manner.
• Under the supervision of the Maintenance staff, ensure that models and market ready units are inspected.
• Ensure that all service requests are recorded and communicated appropriately to maintenance.
• Follow-up on service calls.
• Participate during turn operations by performing minor maintenance repairs

Who We're Looking For

• High School Diploma or GED required
• Strong customer service skills
• Ability to manage multiple assignments
• Must be a self-starter with a high level of motivation
• Ability to work independently
• Professional approach, proven good judgment, and creative problem solving
• Excellent interpersonal skills with a positive attitude
• Strong team player
• Effective Communication and Organizational Skills
• Leadership skills
• Must have an active and valid driver’s license

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.