Part Time - Remote Customer Service Specialist

BJC HealthCare; St. Louis (MO); Remote; USD 60,000 - 80,000; Part time

Job summary

A healthcare organization in St. Louis is seeking a part-time role involving managing patient calls and ensuring accurate data entry. The position offers flexible hours, training for the first four weeks, and requires a high school diploma along with customer service experience. Applicants must possess strong typing skills and the ability to support patient scheduling and inquiries. This opportunity promotes work-life balance without weekend or holiday obligations.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Flexible scheduling

No weekends or holidays

Qualifications

• 2-5 years of experience in healthcare or customer service.
• Strong typing skills with at least 35 words per minute and 90% accuracy.
• Ability to work in a constant state of alertness.

Responsibilities

• Manage a high volume of incoming calls from patients and healthcare providers.
• Navigate and validate information within the electronic health record.
• Schedule patient visits based on provider preferences.

Skills

Customer service

Critical thinking

Typing skills

Communication

Education

High School Diploma or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Part-time position with 24 hours per week, offering flexibility
• Comprehensive benefits package available from the first day of the month after hire
• Opportunity for career advancement and growth within the organization
• No weekends or holidays required, promoting work-life balance
• Training provided with full-time availability for the first four weeks
• Remote work opportunity, with the requirement to reside within one hour of St. Louis, Missouri

What to Expect (Job Responsibilities):

• Manage a high volume of incoming calls from patients and healthcare providers, addressing various needs such as scheduling and insurance inquiries
• Navigate and validate information within the electronic health record, ensuring accurate data entry and patient privacy compliance
• Leverage critical thinking to identify caller needs and provide appropriate solutions or escalate issues as necessary
• Schedule patient visits based on provider preferences and verify insurance eligibility
• Provide excellent customer service while meeting established performance standards

What is Required (Qualifications):

• High School Diploma or GED
• 2-5 years of experience in healthcare or customer service
• Must be available for training full-time for the first four weeks
• Strong typing skills, with a minimum speed of 35 words per minute and 90% accuracy
• Ability to work in a constant state of alertness and in a safe manner

How to Stand Out (Preferred Qualifications):

• Experience with electronic health records and familiarity with insurance processes
• Excellent communication skills, both verbal and written
• Ability to work effectively in a fast-paced environment

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