Part Time Remote Customer Retention Specialist (NV, TX, AZ,FL,)

Freddie Mac; Los Angeles (CA); Remote; USD 35,000 - 55,000; Part time

Job summary

An established industry player in home décor and lighting retail is seeking motivated individuals for a part-time remote customer service role. This opportunity offers fully paid training and a supportive work environment focused on enhancing sales skills and customer retention. As a key member of the team, you will handle customer inquiries, provide tailored solutions, and ensure high-quality service. If you thrive in a fast-paced environment and are passionate about customer satisfaction, this role is perfect for you. Join us and make a difference in the lives of our customers while enjoying the flexibility of remote work.

Benefits

Fully Paid Training

Supportive Work Environment

Flexible Schedule

Qualifications

• 1+ year of customer service or retail experience required.
• Excellent verbal and written communication skills in English.

Responsibilities

• Handle customer inquiries and order changes with empathy.
• Utilize salesmanship to maximize sales opportunities.

Skills

Customer Service Experience

Communication Skills

Data Entry Skills

Multi-tasking

Education

High School Diploma

Job description

Employer Industry: Home Décor and Lighting Retail

Why consider this job opportunity:
- Opportunity for part-time remote work from home
- Fully paid training program for approximately four to six weeks
- Supportive work environment focused on customer satisfaction
- Chance to enhance sales skills and contribute to customer retention efforts
- Regular job attendance required, ensuring stability in work schedule
- Employee must maintain a high-speed internet connection for job performance

What to Expect (Job Responsibilities):
- Handle incoming calls on customer service inquiries, order changes, and cancellations with empathy
- Utilize salesmanship to maximize sales opportunities and meet sales goals
- Provide lighting and home décor solutions that benefit the company and attract customers
- Document customer inquiries, actions taken, and expectations set forth on respective orders
- Maintain standards set forth by the company’s QA program, ensuring high-quality service

What is Required (Qualifications):
- Minimum of 1 year of customer service experience or retail background; call center experience preferred
- Excellent verbal and written communication skills in English
- Proficient in computer navigation and data entry skills
- Ability to multi-task, including talking on the phone while typing notes
- Must be available to work Saturdays as part of the regular schedule

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer retention role or similar position
- Familiarity with home décor and lighting products
- Strong problem-solving skills and the ability to handle escalated customer issues effectively
- Experience working in a fast-paced call center environment

#CustomerService #RemoteWork #HomeDecor #SalesOpportunities #CareerGrowth

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