Part Time Relationship Banker

Comerica Bank; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a Relationship Banker to enhance customer experiences in a Retail Banking Center. This role involves proactive marketing, operational risk management, and customer relationship building. You will be the trusted resource for customers, helping them navigate financial solutions while ensuring compliance and operational excellence. Join a company that values career growth and offers comprehensive benefits, including health, dental, and retirement plans. If you are passionate about customer service and sales, this opportunity is perfect for you.

Benefits

Career Growth

Incentive Program

Paid Time Off (PTO)

Health, Dental, Vision Insurance

401k Match

Life Insurance

Tuition Assistance

Employee Stock Purchase Plan

Family Focused Benefits

Floating Cultural Holiday

Qualifications

• 3 years of customer service experience or 1 year of consumer sales experience.
• Proficiency in Microsoft Office applications.

Responsibilities

• Conduct marketing activities to identify customer needs and provide solutions.
• Ensure compliance with laws and regulations while managing operational risks.
• Develop product knowledge and provide excellent customer service.

Skills

Customer Service

Sales Experience

Microsoft Office

CRM Tools

Education

Associate Degree

H.S. Diploma/GED

Job description

What we can offer you:

• Career Growth -- promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO)
• Paid Holidays for Full Time/Part Time Employees
• Health, Dental, Vision, 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan
• Employee Stock Purchase Plan

Position Overview:

The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by being prepared to serve as a trusted resource for customers. Responsibilities include conducting marketing activities to identify customer needs, providing solutions to increase revenue in loans, deposits, and noninterest income, delivering a customer-centric experience, and maintaining operational discipline—all while striving for excellence.

This position supports Banking Centers within the District and may require working occasional Saturdays.

Position Responsibilities:

Marketing Activities:

• Execute proactive marketing to attract, retain, and expand customers.
• Complete daily planning activities.
• Onboard and engage customers by strengthening relationships, introducing products and services, addressing questions, and following up promptly.
• Act as a digital ambassador to transition customers to digital solutions.
• Initiate financial wellness conversations to add value to customer relationships.
• Support portfolio management efforts to retain and grow customer accounts.
• Assist in community events to increase outreach and foster new business relationships.
• Utilize CRM tools effectively.

Operational Risk:

• Ensure compliance with laws, regulations, policies, and procedures.
• Complete necessary compliance training.
• Manage operational and risk activities within the Banking Center.
• Adhere to risk assessment and compliance standards.
• Follow policies to control and mitigate losses.

Customer Experience Management:

• Develop product knowledge through Banker Readiness training.
• Lead activities in the absence of the Banking Manager.
• Assess customer needs and add value.
• Educate customers and fulfill requests, resolving issues effectively.
• Maintain and deepen relationships.
• Follow customer experience guidelines and feedback.
• Complete Comerica Platform Training.
• Provide excellent service in all interactions, including account openings and problem resolution.
• Perform Teller transactions as needed.
• Maintain confidentiality and customer trust.

Partnership:

• Enhance collaboration within the Banking Center.
• Identify opportunities to introduce customers to banking partners.

Qualifications:

• Associate Degree or 60 college credits, or H.S. Diploma/GED with 3 years of customer service experience.
• 1 year of customer service experience.
• 1 year of consumer sales experience.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).

Additional Details:

Work Schedule: Category A - 100% in-office hours, 8:30 am to 5:30 pm Monday-Friday, and 8:30 am to 12:30 pm Saturday. Salary: Commensurate with experience.

About Comerica:

We invest in our employees through comprehensive Total Rewards, including competitive pay, benefits, and development programs. We are committed to diversity and equal opportunity. Upon offer, a background and fingerprint check are required, and applicable certifications such as NMLS may be necessary.