Part-time Recreation Leader

City of Acworth; Acworth (GA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading community center is looking for a Customer Service Support role to provide clerical and service assistance in Acworth. The position involves handling registrations, addressing patron inquiries, and ensuring a high-quality experience for community programs. Ideal candidates will have a background in customer service and will be able to work flexible hours, including weekends and holidays.

Qualifications

• Ability to read, write, and perform math calculations typical of high school level.
• Experience in customer service environment or recreation management desired.
• Must be able to work irregular hours including weekends, early mornings, and occasional holidays.

Responsibilities

• Provides customer service over the phone, email, and in person.
• Processes registrations and answers patron questions.
• Enforces facility rules and manages setup for events.

Skills

Customer service principles

Problem solving

Interpersonal relations

Oral communication

Written communication

Education

High school diploma or equivalent

Job description

Position Summary
This position provides clerical and customer service support for community center operations.

Position Description
ESSENTIAL FUNCTIONS

• Provides customer services by telephone, by email, and in person; processes registrations, accepts facility registrations, registers patrons for programs.
• Answers patron questions and provides information and assistance regarding services, activities, forms, procedures, fees, etc.; responds to complaints and concerns; researches problems and initiates resolutions; refers problems to appropriate personnel.
• Enforces facility rules and regulations; opens and closes facility; sets up for events and programs.
• Assists with recreation programs as needed.
• Copies and files documents; enters data to computer databases.
• Collects fees and balances cash drawer.
• Provides custodial and light maintenance duties as needed.
• Performs related duties.

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of customer service principles and practices.
• Knowledge of department policies and procedures.
• Knowledge of computers and job-relatedsoftware programs.
• Skill in problem solving.
• Skill in interpersonal relations.
• Skill in oral and written communication.

SUPERVISORY CONTROLS
The Assistant Director – Community Center and Assistant Recreation Coordinator (Business Manager) assigns work in terms of detailed and specific instructions. The supervisor spot-checks work in progress and upon completion for accuracy, adequacy, and adherences to instructions and established guidelines.

GUIDELINES
Guidelines include city and department policies and procedures. These guidelines are clear and specific.

COMPLEXITY/SCOPE OF WORK

• The work consists of related clerical and customer service duties. Frequent interruptions contribute to the complexity of the position.
• The purpose of this position is to provide customer service support for community center programs and services. Successful performance contributes to the delivery of quality programming to residents and visitors.

CONTACTS

• Contacts are typically with coworkers, other city personnel, and the general public.
• Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• The work is typically performed sitting at a desk or table or while intermittently sitting, standing, bending, crouching, or stooping. The employee frequently lifts light and occasionally heavy objects.
• The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.

MINIMUM QUALIFICATIONS

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Customer service environment and/or recreation management experience desired.
• Must be able to work irregular hours that include weekends, early mornings, late evenings, and occasional holidays. Position generally works up to 29 hours per week.

The qualifications listed above represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.