Part-Time Receptionist – Main Building

The Washington Ballet; Washington (District of Columbia); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Paid Sick Leave

Free adult drop-in dance classes

Complementary tickets to TWB

Job summary

The Washington Ballet is seeking a Part-Time Receptionist for the School in Washington, DC. The role serves as the first point of contact for students, parents, visitors, and staff, maintaining a welcoming front desk and supporting multiple departments with administrative tasks.

The position requires a friendly, organized individual who can multi-task in a fast-paced environment and work weekend hours, including Saturdays. Prior receptionist or customer service experience is preferred.

Qualifications

• High school diploma preferred.
• Previous receptionist or customer service experience preferred.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to multitask and remain calm in a busy environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Excellent organizational skills and attention to detail.
• Friendly, approachable demeanor with a passion for creating a positive atmosphere.

Responsibilities

• Front Desk Management: Greet and direct students, parents, and visitors with professionalism and warmth, ensuring a welcoming atmosphere at all times.
• Phone Communication: Answer incoming phone calls addressing inquiries or routing them to the appropriate staff member or department.
• Administrative Support: Assist with data entry, maintaining student records, filing, and distributing information to staff or students as needed.
• Class Registration Assistance: Provide support to students and parents during the registration process, helping with forms, payment processing, and scheduling inquiries.
• Facility Oversight: Monitor the lobby area and studios to ensure they remain organized and tidy, and assist with any operational issues.
• Daily Schedules and Announcements: Keep updated on class schedules, teacher availability, and special events to provide accurate information to students and parents.
• Attendance Tracking: Monitor student check-ins, recording attendance and ensuring accuracy in reporting.
• Safety & Security: Manage and maintain student drop off and pick up procedures. Ensure security protocols are followed.
• Additional Duties: Perform other duties as assigned by the supervisor or leadership team.
• Actively contribute to a positive work culture that reflects and celebrates TWB's Core Values.

Skills

Customer service

Multitasking

Communication

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Job description

Department: The School

Position Title: Part-Time Receptionist

Reports to: School Manager

Classification: Part-time, Non-Exempt

Hourly Rate: $18.40/hr.

Location: 3515 Wisconsin Ave NW, Washington DC 20016

Position Description

The Part-Time Receptionist at The Washington Ballet, Main Building, is the first point of contact for students, parents, visitors, and staff. This position plays a key role in ensuring a positive and welcoming environment by managing the front desk, answering inquiries, and providing administrative support to various departments. The ideal candidate will be organized, personable, and able to manage multiple tasks in a fast-paced environment.

Schedule

Part-time, weekend hours. Saturdays at Main: 9:00 AM - 3:00 PM for the entire school year (Sept. 14-June 6), and 4:00 PM - 8:00 PM during Nutcracker season only. Additional weekend coverage opportunities may be available at Cathedral Commons (Saturdays and/or Sundays, 8:45 AM - 5:00 PM).

Key Job Duties

• Front Desk Management: Greet and direct students, parents, and visitors with professionalism and warmth, ensuring a welcoming atmosphere at all times.
• Phone Communication: Answer incoming phone calls addressing inquiries or routing them to the appropriate staff member or department. Check voicemail daily, take notes, and follow up with School Manager or School Principal.
• Administrative Support: Assist with data entry, maintaining student records, filing, and distributing information to staff or students as needed.
• Class Registration Assistance: Provide support to students and parents during the registration process, helping with forms, payment processing, and scheduling inquiries.
• Facility Oversight: Monitor the lobby area and studios to ensure they remain organized and tidy, and assist with any operational issues (e.g., reporting facility maintenance needs).
• Daily Schedules and Announcements: Keep updated on class schedules, teacher availability, and special events to provide accurate information to students and parents.
• Attendance Tracking: Monitor student check-ins, recording attendance and ensuring accuracy in reporting.
• Safety & Security: Manage and maintain student drop off and pick up procedures. Ensure security protocols are followed for the safety of students and staff.
• Additional Duties: Perform other duties as assigned by the supervisor or leadership team.
• Actively contribute to a positive work culture that reflects and celebrates TWB's Core Values.

Experience, Skills And Knowledge

• High school diploma or equivalent preferred.
• Previous receptionist or customer service experience preferred.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to multitask and remain calm in a busy environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Excellent organizational skills and attention to detail.
• Friendly, approachable demeanor with a passion for creating a positive atmosphere.
• Interest or experience in the dance or performing arts industry is a plus.

Equal Opportunity Statement

The Washington Ballet is dedicated to fostering a welcoming environment in all aspects of its work, from artistic performances and ballet education to community engagement and workplace culture. We prioritize presenting artists and perspectives that reflect the dynamism of DC. Through our community partnerships and campus locations, we intentionally bring opportunities to communities throughout the DMV, ensuring fairness in hiring and employment practices.

Benefits

• Paid Sick Leave
• Free adult drop-in dance classes
• Complementary tickets to TWB performances

About The Washington Ballet

Founded more than 80 years ago, The Washington Ballet grew out of the success of The Washington School of Ballet, founded and directed for years by legendary dance pioneer Mary Day. Today, The Washington Ballet's mission is threefold: To bring the joy and artistry of dance to the nation's capital and the world's stage through the professional presentation of the best in classic and contemporary ballet; To provide the highest caliber of dance training through a preeminent school of ballet; And to serve and involve the entire community through extensive dance education and community engagement programs.

Salary: $18.40 per hour