Part-Time Public Services Technician III

Cobb County Fire and Emergency Services; Marietta (GA); On-site; USD 20,664,000 - 34,440,000; Part time

Job summary

Cobb County Fire and Emergency Services seeks a Part-Time Public Services Technician III to handle customer transactions in the Business License Division of Community Development. Responsibilities include greeting customers, processing payments, and maintaining accurate billing records.

The role requires strong keyboarding, cash-handling skills, and the ability to resolve payment-related issues while coordinating with various departments. A Notary Public credential is preferred.

Qualifications

• High School Diploma or GED plus four years of experience in customer service or cashiering.
• Keyboarding skills test required for all applicants.
• Preferred: Notary Public and experience with city software such as Mavro, Accela, OnBase, and Microsoft 365.

Responsibilities

• Leads and coordinates daily work activities of assigned crew or co-workers; communicates priorities with supervisor.
• Greets visitors, answers calls, provides information about Cobb County services and procedures.
• Receives, records and prepares receipts for payments across utilities, fines, licenses, taxes, and other fees.
• Resolves disputes or questions regarding payments and coordinates with other departments and external agencies.
• Maintains manual and automated records, opens and disconnects services, and prepares work orders and billing documentation.
• Mails billings and reminders, monitors delinquencies, and performs follow-up to bring accounts current.
• Handles money management tasks including cash drawers, daily tallies, and bank deposits.
• Performs other related duties as assigned.

Skills

Customer service

Keyboarding

Education

High School Diploma or GED

Tools

Notary Public

Mavro Software

Accela Software

OnBase Software

Microsoft 365

Job description

Position Information

The Part-Time Public Services Technician III will provide customer service for Community Development with an emphasis on processing transactions and collecting payments. This position is located in the Business License Division of Community Development.

A keyboarding skills test will be required for all applicants. The skills testing information and link will be sent via email to applicants who have successfully met the qualifications for this position after the closing date of this job announcement. The assessment will close on Monday, November 2nd, 2026, at 11:59 pm.

Essential Functions

Leads and coordinates daily work activities of assigned crew or co-workers: confers with supervisor to obtain direction regarding work assignments and priorities; monitors status of work in progress and inspects completed work; assists co-workers with complex/problem situations, and provides technical expertise; and assists with training and instructing co-workers regarding operational procedures and proper use of equipment.

Performs customer service functions according to area assignment: greets visitors, answers telephones and assists customers, citizens and taxpayers; provides information regarding Cobb County services, programs, policies and procedures; refers callers or visitors to other staff members as appropriate; and takes and/or messages as necessary.

Receives, records and prepares receipts for payments for utility services, fines, fees, new service deposits, new meters, sewer connections, taxes, business licenses, police bonds, permits, court fees and other unit specific fees/services; answers questions regarding accounts, business classifications, charges and fee schedules, taxes, property ordinances, policies, procedures, etc.; inputs bank draft information into billing master; and processes related documentation according to established procedures.

Assists staff or customers in resolving disputes or conflicts concerning payments, fees, penalties, procedural or legal requirements for assignment area: interacts with staff from other departments and outside agencies to conduct research, exchange information, respond to inquiries, and resolve problems.

Establishes and maintains manual and automated records regarding customer accounts: establishes new accounts according to area assignments; processes the connection and/or disconnection of services as appropriate; prepares work orders and coordinates services with other staff as appropriate; maintains files of completed work orders, account documentation, and other program records. monitors customer accounts for billing errors in order to ensure accurate accounting and billing.

Prepares and mails billings and reminders for payments due according to established schedules; monitors delinquencies and performs necessary follow-up to bring current.

Performs a variety of money management functions: verifies money inventory at beginning of the day; performs daily counting and cash drawer balancing of all monies transacted; performs calculations and prepares appropriate tallies and documentation; verifies amounts before turned in at the end of the day; balances and prepares daily bank deposits for pickup by courier;

Performs other related duties as assigned.

Minimum Qualifications

High School Diploma or GED required; supplemented by four years of experience in customer service or cashiering.

Preferred Qualifications

• Notary Public
• Experience operating Opex Scanner
• Experience with Mavro Software
• Experience with Accela Software
• Experience with OnBase Software
• Experience with Microsoft 365

Physical Abilities

Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).

Sensory Requirements

Some tasks require the ability to communicate orally.

Environmental Factors

Essential functions are regularly performed without exposure to adverse environmental conditions.

EEO Statement

Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.