OUR MISSION: Our mission is to inspire and empower all young people to take control of theirfuture.OUR VISION: We envision a world where everyone has access to an equitable path to success.PROGRAM DESIGNRoads to Success (RTS) provides youth development programs including after-school, summer,enrichment, workforce development, and other opportunities serving young people throughoutNew York City. RTS incorporates the Circle of Courage framework, Belonging, Independence,Mastery, and Generosity, to create safe, supportive, and engaging environments where youngpeople can thrive.PRIMARY FUNCTIONThe Program Director is responsible for the overall leadership, supervision, and day-to-dayoperation of an assigned RTS program site. Reporting to the Director of Program Operations, theProgram Director ensures high-quality program implementation, staff performance, youth safety,regulatory compliance, enrollment and attendance, and strong relationships with families andschool partners.The Program Director directly supervises Assistant Directors, Activity Specialists, and/or GroupLeaders and is responsible for creating a safe, organized, engaging, and accountable programenvironment.ORGANIZATIONAL ROLEReports To: Director of Program OperationsDirect Reports: Assistant Director(s), Activity Specialists, and/or Group LeadersClassification: Class A – Onsite Essential (Program Staff)Schedule: Full-Time, Monday–Friday; 28 hours per week; occasional evenings/weekends asneededWork Arrangement: Five (5) days onsite at assigned program site(s)Location: Manhattan & Bronx LocationsCompensation: $30.00-$35.00 per hourRESPONSIBILITIESProgram Leadership & Operations• Provide daily leadership and oversight of the assigned program site.• Ensure consistent implementation of RTS program standards, schedules, activities, andyouth development practices.• Maintain a safe, organized, inclusive, and welcoming program environment.• Manage daily staffing assignments, transitions, activities, attendance, meals, and dismissalprocedures.• Communicate staffing, operational, safety, and program concerns to the Director ofProgram Operations.Staff Supervision & Development• Supervise, coach, and evaluate Assistant Directors, Activity Specialists, Group Leaders,and other assigned staff.• Establish clear expectations for professionalism, attendance, youth supervision,communication, and performance.• Conduct regular staff meetings, supervision sessions, observations, and performancefeedback.• Support recruitment, interviewing, onboarding, training, scheduling, and retention ofprogram staff.• Partner with Human Resources and the Director of Program Operations regardingperformance, attendance, or conduct concerns.Program Quality & Youth Development• Ensure program activities are engaging, developmentally appropriate, and aligned with RTS'mission and youth development model.• Monitor lesson plans, enrichment activities, and staff implementation.• Promote youth voice, leadership, belonging, social-emotional development, and positiverelationships.• Observe programming regularly and provide staff with coaching and feedback.• Use program data, feedback, and observations to support continuous improvement.Youth Safety & Compliance• Ensure appropriate active supervision of participants at all times.• Maintain accurate rosters, attendance records, emergency contacts, and dismissalinformation.• Respond appropriately to incidents, emergencies, injuries, behavioral concerns, and safetyissues.• Ensure required incident reports and notifications are completed in accordance with RTSprocedures.• Maintain compliance with applicable DYCD, NYC Public Schools/DOE, DOHMH, SACC,funder, and organizational requirements.• Maintain required site documentation, certifications, safety materials, licenses, permits,and postings.• Support monitoring visits, audits, inspections, and corrective action plans.Enrollment, Attendance & Outcomes• Maintain enrollment and attendance levels consistent with contractual and organizationalexpectations.• Implement recruitment, enrollment, retention, and attendance strategies.• Monitor attendance trends and engage families when concerns arise.• Ensure required program data and reports are accurate and submitted on time.• Monitor progress toward program goals, deliverables, and performance outcomes.Family, School & Community Partnerships• Serve as the primary site-level representative of RTS with families, school leaders, andcommunity partners.• Maintain positive relationships with principals, school staff, families, and otherstakeholders.• Communicate program expectations, schedules, events, concerns, and accomplishments.• Facilitate family orientations, meetings, and engagement activities.• Respond professionally to family and partner concerns and escalate significant matterswhen appropriate.Organizational Responsibilities• Attend required supervisory meetings, trainings, professional development sessions, andorganizational events.• Collaborate with other Program Directors and departments to support consistent programquality.• Implement organizational policies, procedures, and initiatives at the site level.• Perform additional duties as assigned by the Director of Program Operations.QUALIFICATIONS• Bachelor’s degree in Education, Youth Development, Social Work, Human Services,Recreation, Psychology, Public Administration, or a related field preferred.• Minimum of 3–5 years of experience in youth development, after-school programming,education, community-based programming, or a related field.• Prior supervisory or team leadership experience required.• Experience managing school-based, after-school, summer, or government-funded youthprograms strongly preferred.• Familiarity with DYCD, NYC Public Schools/DOE, DOHMH, SACC, or similar youth-programrequirements preferred.• Strong leadership, organizational, communication, relationship-building, and problemsolving skills.• Demonstrated knowledge of positive youth development, active supervision, and youthsafety practices.• Proficiency with Microsoft Office Suite, Google Workspace, and program/data managementsystems.WORKING CONDITIONS• This is a Class A – Onsite Essential (Program Staff) position requiring five (5) days onsite atthe assigned program site.• Must be comfortable working in NYC Public School buildings and community-basedprogram environments.• Schedule may vary based on school calendars, program operations, school holidays,summer programming, special events, and organizational needs.• Occasional evening and weekend work may be required.• Participation in meetings and trainings at RTS Headquarters or other NYC locations may berequired.• Must be able to actively supervise program spaces, navigate stairs and facilities, and lift orcarry materials up to 25 pounds as needed.CORE COMPETENCIES• Youth Development Leadership: Creates safe, engaging, supportive, and youth-centeredenvironments.• Staff Supervision: Coaches, develops, and holds staff accountable for performance andprofessionalism.• Operational Excellence: Maintains strong systems for staffing, safety, compliance,documentation, and program execution.• Relationship Management: Builds effective relationships with youth, families, schoolpartners, staff, and community stakeholders.• Judgment & Accountability: Demonstrates sound judgment, addresses concernspromptly, and escalates significant risks appropriately.• Equity & Inclusion: Demonstrates a commitment to equity, inclusion, cultural competency,and positive youth development.EQUAL OPPORTUNITY EMPLOYERRoads to Success is an equal opportunity employer. All qualified candidates will receiveconsideration for employment without regard to race, color, religion, sex, national origin, disabilitystatus, protected veteran status, or any other characteristic protected by applicable law.We are committed to creating a diverse and inclusive workplace where employees feel welcomeand valued and where equity and inclusion strengthen our ability to serve young people.DISCLAIMERThis job description provides a general overview of the position and its essential functions and isnot intended to be an exhaustive list of all duties and responsibilities. Responsibilities may changebased on organizational, programmatic, contractual, regulatory, or operational needs.The employee must be able to perform the essential functions of the position satisfactorily, with orwithout reasonable accommodation.Employment with Roads to Success is at will. Either the employee or Roads to Success mayterminate the employment relationship at any time, with or without notice or cause, subject toapplicable law. Nothing contained in this job description creates or should be construed ascreating a contract of employment