Part-Time Personal Banker – Client Experience

Testing Site - JPMC; Holland (MI); On-site; USD 20,664,000 - 28,930,000; Part time

Job summary

Chase is seeking a Part Time Associate Banker for the 8th St Holland, MI branch. In this role you will deliver welcoming, attentive service, open new accounts, and guide clients through banking solutions while representing the Chase brand.

You will build trusted relationships, educate clients on digital tools, and support branch operations. The position emphasizes customer focus, compliance, and teamwork in a fast-paced retail banking environment.

Qualifications

• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
• Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to our team of experts to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Learn products quickly

Education

High school diploma or GED

Job description

Chase is seeking a Part Time Associate Banker for the 8th St Holland, MI branch. In this role you will deliver welcoming, attentive service, open new accounts, and guide clients through banking solutions while representing the Chase brand.

You will build trusted relationships, educate clients on digital tools, and support branch operations. The position emphasizes customer focus, compliance, and teamwork in a fast-paced retail banking environment.