Part time Peer Recovery Telephone Specialist-24 hours per week

Wheeler Clinic; Bristol (CT); Hybrid; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a compassionate Peer Recovery Telephone Specialist to join their dedicated team. This part-time role, based in Bristol, CT, offers the opportunity to provide vital support to individuals facing substance abuse and mental health challenges. As a key member of a 24-hour call center, you will utilize your personal recovery experience to assist callers, ensuring they receive the help they need. With a focus on crisis intervention and peer support, you will play a crucial role in fostering hope and recovery. If you're passionate about making a difference and have the relevant experience, this could be the perfect opportunity for you.

Qualifications

• Must have direct lived experience as a person in recovery.
• Experience in substance abuse services and crisis management preferred.

Responsibilities

• Provide peer support and crisis intervention to callers.
• Document all calls accurately and maintain confidentiality.
• Follow up with callers to support their recovery journeys.

Skills

Crisis Management

Peer Support

Substance Abuse Knowledge

Data Entry

Education

High School Diploma/GED

Associate’s Degree

Bachelor’s Degree

Job description

Part time Peer Recovery Telephone Specialist-24 hours per week Bristol, CT 06010, USA Req #1739 Friday, May 2, 2025

Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.

POSITION SUMMARY

The Peer Recovery Telephone Specialist functions as an integral part of a 24-hour call center focused on substance abuse, mental health and other concerns. He or she provides support to callers with a particular focus on providing peer support or crisis intervention to callers with substance abuse concerns as well as other behavioral health challenges.

Hourly Rate $20.00

EDUCATION AND EXPERIENCE/QUALIFICATIONS

Must have a High school diploma/GED plus at least 2 years of relevant experience or an Associate’s degree in a related field plus at least one year of relevant experience or a Bachelor’s degree in a related field. Must have direct, lived experience as a person in recovery from substance misuse/dependence and be eligible for Recovery Coach Certification. Experience in substance abuse services, crisis management and data entry is preferred.

LOCATION

Bristol, CT home base but position has remote opportunity.

SCHEDULE

Part time 24 hours per week. Friday 4pm to 12am, Saturday 12am to 8am, Sunday 4pm to midnight

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answers and provides appropriate assistance and interventions to callers on all lines following policies and procedures with particular focus on callers with substance abuse concerns.

Follow up with callers who have used Access Line services to provide support, hope and resources that may help them start or re-set their individual recovery journeys.

Uses essential recovery principles, while drawing on their own recovery experiences as is helpful to serve Helpline callers.

Provides a key role in ensuring that Helpline services are strongly rooted in recovery principles.

Maintains professionalism towards all providers and other staff members; contributes to a positive team culture.

Completes documentation for all calls in an accurate, timely and thorough manner.

Maintains awareness of high-risk clients and implements appropriate interventions as defined in alerts and crisis plans.

Keeps abreast of program information and implements identified changes.

Attends all trainings and staff meetings as required. Completes all online trainings in a timely manner and as required.

Ensures completion of pending items related to calls in a timely manner. When unable to complete a task, ensures that other staff members are aware of the task requiring completion.

Maintains confidentiality in a professional manner of all information received, discussed, and recorded.

Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture

Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Other details

• Pay Type Hourly
• Hiring Rate $20.00

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