Part-Time Patient Support Specialist

BlinkRx LLC; Pittsburgh (Allegheny County); On-site; USD 21,000 - 28,000; Part time

Job summary

Blink Health is seeking a part-time, on-site Patient Support Specialist in Pittsburgh to handle inbound calls from patients, doctors and insurers, providing accurate support for pharma programs and triage when needed.

You will document interactions, use Knowledge Base materials, and uphold confidentiality while improving patient experience through collaboration with cross-functional teams.

Qualifications

• Formal customer service experience in healthcare or related field.
• Ability to handle inbound calls from patients, doctors, and insurers with professionalism.
• Strong verbal and written communication skills.

Responsibilities

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers.
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required.
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures.
• Utilize Knowledge Base materials as a foundation for resolving inquiries.
• Maintain confidentiality of patient and proprietary information.
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches.
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes.

Skills

Customer service

Inbound call center

Healthcare experience

Education

High school diploma or GED

Bachelor's degree preferred

Tools

CRM software

Knowledge Base tools

Job description

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities:

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Responsibilities:

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Location/Hours

• Part-time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
  • 3 Weekdays from: 8am - 12pm, 2pm - 6pm, or 5pm - 9pm
  • OR Tuesday, Friday & Saturday: 9am - 5pm or 1pm - 9pm
  • Open to other part-time schedules based on need
• Scheduling flexibility, as your schedule may change over time according to business needs

Requirements:

• High school diploma or GED required, Bachelor's degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

#blinkindeed

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.