Part Time Patient Service Representative for Novant Health Infectious Disease

South Carolina Region; Bluffton (SC, IN); On-site; USD 10,000 - 60,000; Part time

Job summary

An established healthcare provider is seeking a dedicated Patient Service Representative to enhance patient experiences at their Infectious Disease clinic. This part-time role involves welcoming patients, managing appointments, and ensuring smooth front office operations. The ideal candidate will excel in communication, demonstrate attention to detail, and possess a patient-centered attitude. Join a team that values diversity and inclusion, and contribute to providing remarkable healthcare services to the community. If you're passionate about making a difference in patient care, this position offers a rewarding opportunity to grow professionally in a supportive environment.

Qualifications

• High school diploma or GED required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet patients and manage scheduling in a fast-paced environment.
• Collect patient information and assist with check-in and check-out.

Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Customer Service

Teamwork

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR) Systems

Office Equipment

Job description

Part Time Patient Service Representative for Novant Health Infectious Disease

75 Baylor Dr suite 200, Bluffton, SC 29910, USA Req #849

Thursday, February 27, 2025

#JoinTeamAubergine #NovantHealth. Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Job Title: Patient Service Representative
Location: Novant Health Infectious Disease

Hours: Part Time - Less than 24hrs/week

General Summary:
Novant Health Infectious Disease is seeking a dedicated and friendly Patient Service Representative to join our team. This role is essential in providing exceptional customer service to patients and ensuring smooth front office operations in a busy, fast-paced medical environment. The ideal candidate will possess strong communication skills, attention to detail, and a professional demeanor to assist with scheduling, patient check-in, and various administrative tasks.

Responsibilities:

• Patient Interaction: Greet patients as they arrive at the office, providing a warm, professional, and welcoming experience.
• Scheduling & Appointments: Answer office phone calls, schedule new appointments, confirm existing appointments, and reschedule as necessary. Ensure all information is accurately entered into the system.
• Patient Check-In & Data Entry: Collect patient demographics, verify insurance information, and ensure accurate data entry into the electronic health record system.
• Check-Out & Follow-Up: Assist patients at checkout, process referrals, schedule follow-up appointments, and collect co-pays.
• Charge Entry & Processing: Process charge entries and manage patient balances.
• Information Distribution: Provide patients with information on office policies, procedures, and general practice details.
• Patient Portal Enrollment: Explain the benefits of the patient portal and assist patients with enrollment and usage.
• Other Duties: Perform additional tasks and responsibilities as required to support the efficient operation of the office.

Education & Experience Requirements:

• High school diploma or GED required.

Key Skills & Qualifications:

• Strong interpersonal and communication skills with a professional, patient-centered attitude.
• Attention to detail and the ability to manage multiple tasks efficiently.
• Basic knowledge of medical office procedures and insurance verification preferred.
• Ability to work in a team-oriented, fast-paced environment.
• Proficiency with office equipment and electronic health record (EHR) systems preferred.

Physical Demands:
This position involves sitting for extended periods, as well as occasional standing, walking, and lifting up to 20 lbs.

Novant Health is an Equal Opportunity Employer.

Novant Health is an equal opportunity employer and conducts all human resource practices in compliance with federal, state and local civil rights and employment legislation. Accordingly, Novant Health considers all applicants for employment equally, without regard to race, color, religion, sex, national origin, age, disability, veteran’s status, marital status, sexual orientation, gender identity or expression and provides them with an opportunity to progress in the organization consistent with their skills and interests.