Part time patient registration Customer Service Representative

r1rcm; Elk Grove Village (IL); On-site; USD 24,000 - 35,000; Part time

Job summary

R1 RCM Inc is hiring a Part Time Patient Registration Representative in Elk Grove Village, IL. You will be the friendly face patients meet when checking into the hospital, handling registrations, phones, and on-site check-ins with professionalism and compassion.

No healthcare background is required; training is provided. This role offers 48 hours per month minimum, on-call shifts, and opportunities to grow in a fast-paced healthcare environment at R1 RCM Inc.

Qualifications

• High School Diploma or GED is required.
• Strong customer service experience is essential.
• Ability to pass background check, drug test, and vaccination requirements.

Responsibilities

• Serve as the first point of contact for patients, managing phone calls and computer-based check-ins with accuracy and efficiency.
• Provide calm, compassionate support to patients who may be anxious or unwell.
• Assist patients with registration and insurance information during the intake process.
• Navigate multiple systems to verify demographics, insurance details, and appointment information.
• Collaborate with clinical staff to ensure smooth patient flow and timely service.

Skills

Customer service

Education

High School Diploma or GED

Job description

At R1, we're transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We're a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what's next for R1 and the future of healthcare.

Location: Ascension IL Alexian Brothers Elk Grove Village Shift: PRN - as needed, minimum 48 hours required a month, 24 hours on call, additional shifts available

Ready to start a meaningful career in healthcare - even if you've never worked in the field before? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Patient Registration Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital.

You'll:

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast-paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed

No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.

Why You'll Love This Job

Make a Real Difference : Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring : You'll move between computer screens, phone calls, and in-person interactions - balancing accuracy with compassion while working alongside clinicians and emergency staff.

Supportive Team Environment : We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.

What You'll Do Day-to-Day

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time
• This isn't a sit-back-and-relax desk job-you'll be on your feet, thinking fast, and making a real impact.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Preferred

• Medical or healthcare experience (but not required!)

Your Healthcare Career Starts Here If you're a compassionate communicator, a quick learner, and someone who thrives in a dynamic environment, we'd love to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career.

Part Time Patient Registration Representative - Make a Meaningful First Impression

Location: Shift Hours: PRN - as needed, 48 hours a month minimum requirement, 24 hours on call

What you’ll do:

• Serve as the first point of contact for patients, managing phone calls and computer-based check-ins with accuracy and efficiency
• Provide calm, compassionate support to individuals who may be anxious or unwell.
• Work in a fast-paced, dynamic environment , balancing multiple systems and tasks with confidence
• Learn and apply insurance and healthcare registration processes through comprehensive training
• Collaborate with a reliable, supportive team focused on your success and long-term career growth at R1 RCM Inc
• If you're detail-oriented, patient-focused, and energized by meaningful work, this is an excellent opportunity to grow your healthcare career.

For this US-based position, the base pay range is $17.60 - $25.25 per hour . Individual pay is determin