Customer Service Representative - Patient Registration

R1 RCM, Inc.; Elk Grove Village (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

R1 RCM Inc. invites applicants for a Patient Registration Customer Service Representative at Ascension IL Alexian Brothers Elk Grove Village. You will be the first friendly face patients meet as they check in, guiding them through the registration process with empathy and accuracy.

This PRN, as-needed role offers exposure to hospital workflows, insurance basics, and coordination with clinical teams, with on-site shifts and a focus on patient experience and data integrity.

Qualifications

• High School Diploma or GED is required.
• Strong customer service experience is essential.
• Ability to pass background check, drug test, and vaccination requirements.
• Healthcare experience is a plus but not required.

Responsibilities

• Register patients across multiple computer systems quickly and accurately.
• Answer phones and gather patient information efficiently.
• Assist patients who may be ill or anxious with care and reassurance.
• Explain insurance coverage and requirements to patients as trained.

Skills

Customer service experience

Education

High School Diploma or GED

Job description

Location & Shift

Location: Ascension IL Alexian Brothers Elk Grove Village

Shift: PRN - as needed, minimum 48 hours required a month, 24 hours on call, additional shifts available

About The Role

Ready to start a meaningful career in healthcare - even if you’ve never worked in the field before? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. At R1, you’ll be part of a mission-driven team that blends advanced technology with real‑world service to create exceptional patient experiences. As a Patient Registration Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital.

What You’ll Love This Job:

Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long‑term career growth.

Fast-Paced, Never Boring: You’ll move between computer screens, phone calls, and in‑person interactions - balancing accuracy with compassion while working alongside clinicians and emergency staff.

Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

What You’ll Do Day‑to‑Day

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements
• Preferred Medical or healthcare experience (but not required!)

Salary & Benefits

• For this US-based position, the base pay range is $16.12 - $23.21 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.
• Competitive benefits package.

Equal Employment Opportunity

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

Additional Information

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

To learn more, visit: R1RCM.com