Part Time Patient Coordinator(Peninsula Family Optometric Group)

VSP Ventures Optometric Solutions LLC; San Bruno (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative firm in the eye care sector is seeking a dedicated Administrative Support Specialist. This role is pivotal in ensuring a seamless patient experience, from the moment patients arrive to their departure. You'll be the friendly face that greets patients, manages their records, and coordinates appointments, all while working in a supportive team environment. If you thrive in fast-paced settings and possess strong communication skills, this opportunity offers a chance to make a meaningful impact in patient care while collaborating with a passionate team. Join us in enhancing the patient experience and contributing to a vital service in the community.

Qualifications

• 1-2 years of administrative experience, with at least 1 year in support roles.
• Ability to perform multiple tasks in a fast-paced environment.

Responsibilities

• Provide high-quality patient experience and manage patient flow.
• Document patient information and coordinate appointment scheduling.

Skills

Administrative Support

Verbal Communication

Written Communication

Interpersonal Skills

Problem-Solving

Multi-tasking

Tools

MS Office

Job description

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here.

General Summary

The primary role is to provide high-quality patient experience by welcoming and communicating with patients and creating an efficient patient flow and flawless patient transition throughout the eye care experience.

Essential Functions

1. Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process.
2. Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments.
3. Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion.
4. Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files.
5. Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients.
6. Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies.
7. Responsible for keeping an organized front desk and front entry at all times.
8. Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Job Specifications

Typically has the following skills or abilities:

1. One to two years of administrative experience with at least one year providing administrative support.
2. Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
3. Working knowledge of MS Office package.
4. Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
5. Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
6. Excellent interpersonal and rapport-building skills.
7. Ability to ask appropriate and relevant questions to identify customer needs.
8. Proven problem-solving, negotiations, and decision-making skills.
9. Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
10. Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment.

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.