Part Time Patient Access Representative Senior

Optum; Town of River Falls (WI); On-site; USD 28,000 - 50,000; Part time

Benefits offered by this job

Sign-on bonus for external applicants

Job summary

Optum River Falls Area Hospital is seeking a Part Time Patient Access Representative Senior to greet patients and manage the standard registration process. You will collect demographic and insurance information, verify eligibility, and enter data into the electronic medical record, directing patients to their appointments.

Ideal candidates have 2+ years in customer service in healthcare and 1+ year revenue cycle experience, with Epic and EMR familiarity preferred.

Qualifications

• 2+ years of customer service experience in healthcare, retail, or related settings.
• 1+ years of revenue cycle experience in a healthcare environment (registration, scheduling, insurance verification, etc).
• Intermediate proficiency with Microsoft Office products.
• Ability to work 8 hour shifts between 7:00am - 4:00pm on a rotating schedule.
• Must be 18 years or older.

Responsibilities

• Greet and welcome patients in person and collect demographic information.
• Perform standard registration and enter data into electronic medical records.
• Verify insurance eligibility and collect patient information for billing.
• Direct patients to their appointments or procedures and assist with scheduling add-ons.

Skills

Customer service

Tools

Epic Experience

Electronic Medical Records

Microsoft Office

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Part Time Patient Access Representative Senior (2381768)

Part Time Patient Access Representative Senior - 2381768

$750 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Optum, in strategic partnership with Allina Health.As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

Location:River Falls Area Hospital – 1629 E Division St, River Falls, WI

Job Summary:Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into a electronic medical record.

• Collects demographic and insurance information
• Checks in and interviews patients to complete the registration process
• Obtains signatures from patients as needed
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolves claim issues and registration errors on patient accounts and in assigned work queues
• Uses resources, tools and procedures to complete registrations for complex accounts
• Verifies insurance eligibility and benefits information for payers and interprets results, focusing on complex billing situations
• Obtains cost information and explains information to patients
• Collects on patient financial obligations
• Handles complex questions as needed
• Screening and approve patients for financial assistance programs and financial counsel as needed.
• Provides technical or functional direction for employees
• Assists patient in completion of request for information forms and submits to appropriate department
• Provide customer service for inbound and outbound telephone calls
• Identifies and escalates trends to leadership related to daily site activities
• Participates in the orientation and training of employees and provides feedback to leadership
• Exhibits behaviors and expectations that are consistent with leadership roles
• Assists and supports team in all roles
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other setting that engages with customers
• 1+ years of revenue cycle experiencein a healthcare/hospital setting (clinic/hospital registration, scheduling, prior authorization, insurance verification, medical billing and follow up, benefits eligibility, etc)
• Intermediate level of proficiency with Microsoft Office products
• Ability to work 8 hour shifts between the hours of 7:00am - 4:00pm, in the following rotating schedule:
  • Week 1: Monday, Tuesday, Wednesday, Thursday
  • Week 2: Tuesday, Wednesday, Thursday & Friday
• Must be 18 years or older

Preferred Qualifications:

• Epic Experience
• Experience with electronic medical records
• Consistent walking, standing, bending, turning, etc.
• Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.