Part Time Patient Access Registration Representative

Optum; Waukesha (WI); On-site; USD 22,000 - 40,000; Part time

Benefits offered by this job

Sign-on bonus

Paid training

Job summary

Optum is hiring a Part Time Patient Access Registration Representative in Wisconsin. The role supports patient reception, scheduling, insurance verification, and payment processing for campus-based departments.

We offer 4 weeks of paid training. The schedule rotates to cover weekends and weekdays, with hours posted per week. A sign-on bonus is available for external applicants.

Qualifications

• High School Diploma or GED
• 6+ months of customer service experience in a healthcaresetting
• Intermediate proficiency with Microsoft Office
• Ability to work 20 hours per week in a rotating schedule

Responsibilities

• Greet patients and visitors in person or via phone/video with excellent service
• Enter and update patient demographics and financial data during registration
• Obtain applications and forms, confirm signatures, scan documents
• Provide financial information and collect patient liabilities; balance cash daily
• Coordinate with Financial Counseling, Scheduling, and clinical areas as needed
• Provide wayfinding and assist with hospital information
• Assist with admission needs, bed assignments, and tracking boards
• Meet or exceed audit accuracy; use worklists and reports to resolve issues
• Performs other duties as requested

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Medical Records (EMR)

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Part Time Patient Access Registration Representative (2383215)

Part Time Patient Access Registration Representative - 2383215

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Explore opportunities with Optum, in strategic partnership with ProHealth Care.ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behindCaring. Connecting. Growing together.

ThePart TimePatient Access Registration Representativesupports patient care delivery in the areas of patient reception, scheduling, insurance verification, and payment processing for campuses with hospital and medical group departments.

Location:1011 Spring City Dr, Waukesha, WI 53186

We offer 4 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 6+ months of customer service experience in an office/healthcare setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work 20 hours per week in the following rotating schedule:
  • Week 1- Sunday from 7:45am - 12:00pm, Tuesday and Thursday from 11:30am - 6:00pm
  • Week 2- Monday from 4:00pm - 8:00pm, Wednesday and Thursday from 2:00pm - 6:00pm, Saturday from 7:45am - 12:00pm
• Must be 18 years of age or older

Preferred Qualifications:

• Experience with electronic medical records system
• Experience in a medical office or hospital admitting/registration office
• Knowledge of medical terminology

Soft Skills:

• Excellent written and verbal communication skills
• Demonstrated ability to work in fast paced environments

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.