Part-Time Parking Event Staff - Friendly Customer Service

Reimagined Parking Inc.; Houston (TX); Hybrid; USD 17,000 - 24,000; Part time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Health Plans

Life and Disability Insurance

401(k) Plan

Employee Assistance Program

Parental and Caregiver Leave

Sick Time Off

Job summary

Reimagined Parking Inc. is seeking an Event Staff member for the University of Houston to assist customers with parking payments, manage interactions, and guide entry/exit procedures during events. You will document passes, sort tickets, and support shift reporting while upholding site policies.

The role requires strong English communication, excellent customer service, and knowledge of parking equipment. This position is on-site for event operations and involves safety and equipment checks.

Qualifications

• Strong command of the English language; friendly, even-tempered, cooperative, able to work independently and communicate effectively.
• Basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines
• High School Diploma or GED required
• Basic Technical Education
• Customer Service Experience required
• Parking related Experience

Responsibilities

• Assisting customers who are unsure of how to pay for their parking
• Dealing with irate customers and solving issues to the best of their ability within the policy and framework set out for the site
• Assist customers with the overall in/out process of parking
• Process tickets and collect parking fees (cash, POS and validations) documents passes created in logbook
• Prepare shift reports and ticket sorting
• Prepare shift bank deposit
• Identify and report parking equipment deficiencies and safety concerns to direct supervisor
• Litter pick up and now shoveling/salting (as required)
• Other duties assigned
• Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift
• Responsible for the collection of cash and front line revenues
• Control all lot revenues and record keeping as it relates to work performed
• Interacts face to face with our customers
• Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site
• Control of all tools and equipment required to perform his/her duties
• Must be organized
• Make suggestions and recommendations relating to the way various jobs are performed
• Consults with his/her supervisor or manager regarding items of relevance to the parking operation
• Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced
• Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor
• In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager
• Act as a front line employee which is considered an extremely important function of this position
• Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company
• Responsible for prioritization of various jobs with his/her supervisors/manager
• Responsible for tracking levels of stocks as well as supplies

Skills

Strong English communication

Customer service experience

Parking knowledge

Education

High School Diploma

Tools

Pay Stations

Ticket Dispensers

Exit Readers

Gate Machines

Job description

Reimagined Parking Inc. is seeking an Event Staff member for the University of Houston to assist customers with parking payments, manage interactions, and guide entry/exit procedures during events. You will document passes, sort tickets, and support shift reporting while upholding site policies.

The role requires strong English communication, excellent customer service, and knowledge of parking equipment. This position is on-site for event operations and involves safety and equipment checks.