Part-time Palmhaus Server

Pyramid Global Hospitality; Wesley Chapel (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Palmhaus Server at Saddlebrook Resort in Florida. You will be the face of our restaurant, ensuring guests have an exceptional dining experience through attentive service and menu guidance.

We value an engaging, sales-minded team player with 2–4 years in food service, knowledge of beverages, and strong communication. This on-site role requires resilience and the ability to lift up to 30 pounds.

Qualifications

• Engaging and welcoming personality.
• Descriptive and can sell.
• 2–4 years of food service experience.
• Knowledge of wine, beer, cocktails, and spirits.
• Able to work under pressure in a fast-paced environment.
• Passion for creating an exceptional guest experience.
• Excellent communication skills.
• Ability to work outside in inclement weather.
• Ability to lift up to 30 pounds.

Responsibilities

• Prepare the restaurant pre-shift for the service ahead.
• Greet guests as they arrive or move about the restaurant/pool area.
• Guide guests on their culinary journey through descriptive selling of the menu.
• Be accurate in order taking, confirming all requests.
• Be the master of the menu, understanding details to enhance conversation.
• Work collaboratively with other restaurant servers and kitchen/bar staff.
• Assist guests to resolve concerns to leave them happy.
• Finalise the experience with timely and accurate bill presentation.

Skills

Welcoming personality

Descriptive & selling

Excellent communication

Team collaboration

Guest service oriented

Resilience under pressure

Outdoor weather readiness

Physical stamina (lift 30 lbs)

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

The award-winning, 480-acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation’s preeminent athletic training facilities. Purposely planned as a car-free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting our upscale hotel near Tampa, Florida, may choose from 495 rooms and suites with a total of 800 bedrooms, clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings.

What You Will Have An Opportunity To Do

We are looking for a highly motivated, customer focused Palmhaus Server to join our team! Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This individual will need to be quick on your feet and have an engaging attitude.

At Saddlebrook, the Home of the Game Changers - Changing the Game, we believe extraordinary experiences start with extraordinary people. If you are looking for a fun, rewarding career in hospitality, we are looking for YOU! Come be part of a winning team!

Your Role

• Prepare the restaurant pre-shift for the service ahead
• Greet guests as they arrive or move about the restaurant/pool area
• Guide guests on their culinary journey through descriptive selling of the menu
• Be accurate in your order taking, confirming all special requests
• Be the master of the menu, understanding the details to enhance the conversation
• Work collaboratively with other restaurant servers and kitchen/bar staff
• Assist guests who have concerns to guide them to a resolution that leaves them happy
• Finalize the experience through timely and accurate bill presentation

What are we looking for?

• engaging and welcoming personality
• descriptive and can sell
• 2-4 years of food service experience
• knowledge of wine, beer, cocktails, and spirits
• can work under pressure in a fast-paced environment
• a passion for creating an exceptional experience for all guests
• excellent communication skills
• Ability to work outside/inclement weather
• Ability to lift up to 30 pounds

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.