Full Time Overnight Front Desk Agent

Marcus Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Room discounts

Restaurant/Spa discounts

Two-for-one movie theater coupons

Career growth across Marcus properties

Paid time off

Flexible scheduling

Insurance + 401k

Job summary

Marcus Hotels & Resorts, owner of Kimpton Hotel Monaco Pittsburgh, seeks a friendly front desk professional to welcome guests, manage check-ins/outs, and handle guest requests with accuracy and courtesy.

You will work in a boutique environment within a historic building, coordinating with teams and ensuring guest satisfaction while supporting daily operations.

Qualifications

• Previous experience in a Front Desk or customer-facing role is helpful.

Responsibilities

• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit all lost & found articles accompanied by a completed lost & found report.
• Familiar with all fire and emergency procedures.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Verify credit limit report.
• Monitor room availability throughout shift.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Able to communicate via telephone and/or radio with other departments.

Skills

Front desk experience

Education

High school diploma or GED

Job description

Description

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh's fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we'd love to welcome you aboard.

What will you be doing?

• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit all lost & found articles accompanied by a completed lost & found report.
• Familiar with all fire and emergency procedures.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Verify credit limit report.
• Monitor room availability throughout shift.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Able to communicate via telephone and/or radio with other departments.

What do you bring to the role?

• Previous experience in a Front Desk or customer-facing role is helpful!
• High school diploma or general education degree (GED) required.
• Knowledgeable of immediate area, services, attractions, and events.
• Flexible schedule, able to work overnights, weekends and holidays.
• Work well under pressure, taking care of many arrivals and departures within a short period of time.
• Familiar with hotel systems and operations, and the ability to enter in information accurately is helpful!

What’s in it for you?

• Room discounts at Marcus Hotels & Resorts and IHG-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.