Part Time - Outlet Customer Service Associate - Flexible

Lowe's Companies, Inc.; Houston (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Lowe’s Outlet in Houston is seeking a customer service-focused team member to help Pro and residential customers find products, demonstrate uses, and complete purchases. You will load merchandise, answer questions, and ensure a safe, neat store.

In this role you’ll process transactions, manage stock, support deliveries, and collaborate across departments to deliver a fast, friendly shopping experience.

Qualifications

• Strong customer service and communication skills.
• Ability to assist customers with locating and loading merchandise.
• Experience with checkout processes and basic point-of-sale systems.
• Willingness to cross-train in other store areas to improve service.

Responsibilities

• Provide SMART customer service through daily Lowe's Outlet operations.
• Assist customers with locating, demonstrating, selecting, carrying, and loading merchandise.
• Answer questions about stock, promotions, warranties, and Outlet programs.
• Support checkout functions and respond to service requests promptly.
• Write customer contracts and invoices for equipment rental.
• Cross-train in other Outlet areas to deliver best customer service.
• Generate leads for Project Specialist Exterior programs by engaging customers.

Skills

Customer service

Merchandising

Cash handling

Vendor coordination

Job description

• Provides SMART customer service at all times through the daily execution of Lowe's Outlets
• Seeks out customers to understand his/her needs and assists in locating, demonstrating,
  

• Customer Service
• Provides SMART customer service at all times through the daily execution of Lowe's Outlets
• Seeks out customers to understand his/her needs and assists in locating, demonstrating,
  

selecting, carrying, and/or loading merchandise

• Listens to and responds knowledgeably and promptly to customer and employee questions by
  

taking them to areas of the store and walking them through projects when necessary

• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise,
  

feature benefits, application, and warranty information related to Lowe’s Outlet programs

• Provides prompt support to all checkout functions, call buttons, departmental pages, or
  

requests for assistance.

• Writes customer contracts and invoices for equipment rental.
• Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.
• Generates leads for Project Specialist Exterior (PSE) programs by actively engaging
  

customers in their project needs

• In-stock
• Uses store systems to prioritize loads, print pricing labels, and to look up items or item
  

numbers for price and inventory information

• Down stocks merchandise by looking for empty areas on shelves and replenishing supplies
• Prepares merchandise in department of responsibility based on customer
  

requirements/specifications

• Clean and Safe Stores
• Monitors merchandise entering and leaving the store entrances and exits and assists
  

customers or associates who trigger the alarm

• Detects common signs of shoplifting, theft, and other security risks, and promptly
  

communicates them to management and/or Asset Protection

• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to
  

maintain cleanliness and organization of store and working areas

• Maintains a safe and secure work environment, which may include conducting daily safety
  

reviews, noting hazards, keeping aisles clear, and securing doors and gates

• Adheres to all safety requirements relevant to one’s regular job duties: top stock safety,
  

reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices

• Operates store equipment as needed depending on one specific role and department (e.g.,
  

Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler)

• In addition to the above responsibilities, this individual is held accountable for other duties as
  

assigned

• Additional Responsibilities specific to PROs in a Lowe’s Outlet.
• Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer
  

interactions

• Assists Pro customers to find product by walking the customer to the correct aisle and bay
• Assists Pro customers with loading product in the aisle and then into their vehicles to provide
  

a faster “in and out shopping experience

• Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses
  

the SMART phone and sales terminal to enroll customers into these beneficial programs

• Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls
  

vendors to verify product availability and cost as needed

• Additional Responsibilities specific to the Outlet Department
• Helps customers have a positive shopping experience by neatly displaying up-to-date and
  

accurate pricing and signage

• Uses cash register to process sales transactions according to company guidelines
• Delivers excellent customer service during the checkout process by ensuring the customer is
  

satisfied and encouraged to come back to Lowe’s Outlets.

• Completes freight and merchandising fulfillments, physically moves stock as it is delivered,
  

schedules shipments when necessary, and checks the quality and accuracy of orders

• Processes returns to the Distribution Centers and appropriately disposes/returns items
• Coordinates and supports deliveries from beginning to end, serving as the expert for
  

answering questions and solving problems related to deliveries

• Inspects merchandise prior to loading and delivery, prepares merchandise and loads for
  

delivery, supports planned delivery routes, verifies invoices against items loaded, and assists

• Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior
  

areas (e.g., parking lots) (as needed)

• Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe
  

displays, fixes equipment and facilities, and performs preventative maintenance

• In addition to the above responsibilities, this individual is held accountable for other duties as
  

assigned

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.