Part Time Optician 2 (West County Optometry)

VSP Vision Care; California; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Optician to provide exceptional customer service and assist patients in selecting the perfect eyewear. In this role, you'll engage with customers to understand their needs, recommend suitable frames and lenses, and ensure a seamless experience from selection to delivery. This position offers the opportunity to work in a supportive environment where your expertise will directly contribute to patient satisfaction and retention. If you are passionate about helping others and possess strong communication skills, this role is perfect for you.

Qualifications

• 1-2 years of experience in a related field, with applicable state licensure if required.
• Strong customer service and communication skills are essential.

Responsibilities

• Assist customers in selecting eyewear based on their needs and prescriptions.
• Deliver exceptional customer service to attract and retain clients.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Multi-tasking

Education

State Licensure or Certification as an Optician

1-2 Years of Experience in Related Field

Tools

MS Office

Practice Software System

Job description

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentives, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here.

General Summary

The primary function of this role is to help customers find eyeglasses and contact lenses that are the best match for each patient while providing the highest levels of quality and care.

Essential Functions

1. Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist.
2. Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction.
3. Assist customers in the selection of frames and coordinate frames with optical measurements and prescription.
4. Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features.
5. Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear.
6. Ensure correct pricing and realistic delivery time quotes to patients.
7. Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members.
8. Clean and merchandise display daily, always displaying effective merchandise.
9. Assist with insurance billing and processing orders.
10. Document all patient communication in patient records within practice software system.
11. Work on special projects and perform other related duties as assigned or requested.

Job Specifications

Typically has the following skills or abilities:

1. One to two years of experience in related field.
2. If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician.
3. Working knowledge of MS Office package.
4. Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
5. Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
6. Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
7. Excellent interpersonal and rapport-building skills.
8. Ability to ask appropriate and relevant questions to identify customer needs.
9. Proven problem-solving, negotiating, and decision-making skills.
10. Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
11. Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment.

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.