Part-Time Operations Supervisor I

Butler County Regional Transit Authority; Hamilton (OH); On-site; USD 20,664 - 34,440; Part time

Job summary

The Butler County Regional Transit Authority is hiring a part-time Operations Supervisor I in Hamilton, OH. This role requires working every Saturday and Sunday during specified hours to oversee dispatch operations, customer service, and scheduling tasks.

Key responsibilities include managing operational data, training vehicle operators, and enforcing policies. Ideal candidates should have strong communication skills and one year of relevant experience. A high school diploma is required, and a valid driver’s license is necessary.

Qualifications

• At least one year of experience in a vehicle operator, dispatcher, or customer service role.
• Completion of BCRTA’s Behind‑The‑Wheel Trainer Program is required.

Responsibilities

• Operate radio console for dispatch and emergency messages.
• Respond to customer inquiries and assist with trip scheduling.
• Investigate accidents and coordinate emergency responses.
• Provide training and guidance to vehicle operators.

Skills

Scheduling and rostering capabilities

Dispatch operations proficiency

Customer service skills

Negotiation and training skills

Problem-solving skills

Excellent verbal and written communication

Microsoft Office proficiency

Education

High School diploma or equivalent

Tools

Dispatch radio console

Microsoft Office applications

Job description

Position Overview

This part‑time position will work out of our Hamilton, OH location. The hours for this position will be every Saturday 5pm - 3:30am and every Sunday 5pm - 1:30am during the Miami University school year, and will be working every Saturday & Sunday 5pm - 12:30am when Miami University observes the winter, summer, and J‑Term breaks.

Key Responsibilities by Level

Operations Supervisor I

• Dispatch Operations: Operate base radio console to transmit and receive routine and emergency messages from bus operators, ensuring smooth communication.
• Customer Service (CSR): Respond to customer inquiries, provide information on transit services, and assist with trip scheduling.
• Scheduling & Rostering: Assist in preparing and managing daily schedules and operator manifests, including communicating changes.
• Road Supervision: Back‑up support vehicle operators and clients during routine operations and emergencies.
• Enforce BCRTA policies and procedures for driver and radio conduct.
• Perform routine operational tasks as directed by management.

General Responsibilities

• Investigate accidents, coordinate emergency responses, and maintain communication with Transit Operations Management.
• Track and maintain accurate operational data, including logs, reports, and I‑Reporter records.
• Adjust service routes and operations in response to emergencies or other operational challenges.
• Provide training and guidance to vehicle operators on safety and standard operating procedures.
• Promote a positive public image of BCRTA and strive to exceed customer expectations.

Qualifications

Skills and Abilities

• Strong scheduling, rostering, and operational oversight capabilities, with increasing independence across levels.
• Proficiency in dispatch operations and customer service, capable of resolving complex service‑related issues.
• Ability to perform all road supervisor and driver responsibilities without guidance.
• Strong negotiation, training, and persuasion skills.
• Ability to read and interpret documents, policies, and procedures.
• Problem‑solving skills with the ability to recommend corrective actions.
• Multitasking in a fast‑paced environment, while maintaining composure under stress.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications.

Experience

• At least one year of experience as a vehicle operator, dispatcher, or in a customer service role.
• Completion of or ability to complete BCRTA’s Behind‑The‑Wheel Trainer Program.

Education

• High School diploma or equivalent required.

Licenses/Certifications

• Operations Supervisor I: Valid Driver's License with the ability to obtain a CDL if needed.

Physical Requirements

• Frequent periods of sitting, speaking, and hearing.
• Occasional standing, walking, kneeling, squatting, and reaching.
• Ability to kneel and bend to secure wheelchair restraints.
• Visual acuity, color vision, and depth perception.

Work Environment

• Typical office environment with occasional exposure to exhaust fumes. Some fieldwork required in road supervision roles.

Equal Employment Opportunity Statement

BCRTA states as its policy a commitment to provide equal opportunity to all persons in matters affecting all employment processes (including but not limited to recruitment or recruitment advertising, hiring, upgrading, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation) without regard to a person’s race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, or veterans status.

Further, BCRTA is committed to complying with Title I of the Americans with Disabilities Act and prohibits discrimination on the basis of disability. BCRTA will make accommodations that are reasonable and not unduly burdensome to enable qualified disabled applicants and employees to participate in the employment process and perform essential job functions.