Part Time Operations Associate (Fixed-Term Contract) →

TodayTix Group; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

TodayTix Group is seeking a Part Time Ticketing Operations Associate to ensure seamless ticketing operations and enhance audience experience for upcoming events. This role offers an exciting opportunity for individuals passionate about live events and theatre, requiring up to 25 hours per week, including nights and weekends.

Qualifications

• Prior experience in ticketing operations for events.
• Strong problem-solving and organizational skills.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Manage event setup in Tixly and support inventory adjustments.
• Assist in ticketing operations and ensure audience experience.
• Provide ticketing support during performances.

Skills

Problem-Solving

Organizational Skills

Communication Skills

Tools

Tixly

Project Management Software

Job description

About TodayTix Group:

TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.

Through powerful consumer matchmaking technology and our expansive portfolio of brands, including TodayTix, New York Theatre Guide, London Theatre Guide, Show-Score, Arthouse, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, transforming the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.

Life at TodayTix Group

We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.

New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.

Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work.

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role:

We’re looking for a detail-oriented and adaptablePart Time Ticketing Operations Associate to join our Supply Operations Team and play a key role in supporting the Little Island 2025 season. Your work will directly impact seamless ticketing operations and audience experience, ensuring efficient event setup, inventory management, and on-site ticketing support.

If you thrive in a fast-paced, live event environment and are passionate about optimizing ticketing processes and delivering exceptional audience experiences, we’d love to hear from you!

Please note: This is a part-time, fixed-term contract running from June 26 through September 30, 2025. Qualified candidates must be based in the greater New York City area and available to work nights and weekends. The role requires up to 25 hours per week, across up to 5 days per week.

The salary for this role is $24 per hour.

What Success Looks Like:

• Accurate & Efficient Ticketing Operations:Ensuring flawless event builds in Tixly with correct pricing, allocations, and availability.
• Inventory & Reporting Accuracy: Supporting real-time adjustments and maintaining detailed wrap reports for performance insights.
• Proactive Problem-Solving: Troubleshooting ticketing issues and providing first-line support
• Seamless Audience Experience: Partnering with Front of House teams to ensure smooth check-ins and seating operations.

What You’ll Do:

• Manage event setup and maintenance in Tixly.
• Support daily inventory adjustments, including standing room and rush ticket releases.
• Assist in pulling and analyzing wrap reports and attrition tracking data to ensure accuracy.
• Resolve ticketing issues, escalating as needed to the Client Services Manager.
• Conduct Tixly training for Little Island staff, ensuring effective use of ticketing data.
• Support Front of House training on ticket scanning, seating operations, and walk-in ticketing for performances.
• Document and update ticketing SOPs, ensuring clarity and consistency.
• Work on-site during performances to provide ticketing support.

We’re Looking for Someone With:

• Prior experience in supporting sales or ticketing operations for ticketed events using Tixly, or a similar system.
• An understanding of the ticketing life cycle of a live event.
• Strong problem-solving skills.
• The ability to work under one's initiative and meet deadlines.
• Strong organizational skills with the ability to pivot and adapt to a varied workday.
• Excellent communication skills, both verbal and written.
• Experience with project management software.
• Flexible availability, including evenings and weekends as detailed.
• A passion for theatre & live events is preferred!

Good to Know:

TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.

For information on our US employee and applicant privacy policy, click here. For more information about the data we collect and retention periods, please see our Data Collection Notice here.