Part-time Operations Associate

Oscar de la Renta; Costa Mesa (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

Oscar de la Renta in Costa Mesa, CA seeks an Operations Associate to manage the flow of merchandise in and out of the stock room, ensuring timely availability for sales and minimizing losses through accurate inventory control.

You will handle receiving, packing, shipping, and cycle counts, while keeping the stock room organized, collaborating with Sales Associates, and maintaining brand standards for day-to-day store operations.

Qualifications

• Stockroom/inventory handling experience in retail.
• Customer service experience with direct customer contact.
• Ability to adapt to a fast-paced environment.
• Strong communication and proactive contact skills.
• Team-oriented with shared goals.
• Clear English communication skills.
• Accurate data entry abilities.
• Proficiency with Outlook and Excel.
• Ability to lift heavy boxes (>30 lbs).
• Ability to stand/walk ~50% of the time.

Responsibilities

• Ship client orders daily and process in the computer system.
• Follow shipping procedures including packing, labeling, and related paperwork.
• Resolve inventory issues with management and relevant departments.
• Balance and manage negatives with central inventory control.
• Receive merchandise, check for damage, reserve pre-sold inventory, and stock appropriately.
• Pull and process items with urgency.
• Coordinate with Sales Associates for consignments, repairs, etc., and escalate issues to management.
• Organize and replenish packaging materials (bags, garment covers, tissue paper, hangers).

Skills

Stock management

Customer service

Fast-paced environment

Communication

Team player

English proficiency

Data entry

Outlook

Excel

Lifting capacity

Mobility/standing

Tools

Outlook

Excel

Job description

The Operations Associate is responsible for handling the flow of merchandise in and out of the stock room in order to ensure the generation of sales and minimize losses through efficient inventory control and effective management of the store's inventory controller. The Operations Associate is also responsible for keeping the stock room organized to maximize efficiency for day to day sales, cycle counts and store inventories/audits.

Responsibilities (include but are not limited to the following):

• Shipping client orders daily as well as processing in the computer system
• Ensuring all shipping procedures are followed including; packing of merchandise meeting brand guidelines, shipping/labeling is accurate, and supporting paperwork is completed and logged.
• Resolving inventory issues directly with the Management and relevant departments.
• Participate in balancing and forwarding negatives with central inventory control.
• Ensuring all receiving procedures are followed including; receiving merchandise, checking for damage, setting aside pre-sold inventory and putting stock away with appropriate care and attention in order to prevent damages from occurring in store.
• Ensuring all items are pulled and processed with utmost sense of urgency.
• Partnering with Sales Associates to ensure you have all necessary information from them for consignments, repairs, etc. and elevating any concerns or ongoing issues to management.
• Organization and replenishment of all packaging, including; bags, garment covers, tissue paper and hangers.

Desired Skills and Experience

• Experience in a similar Stock Associate role in a retail environment
• Experience in a customer service role with face-to-face customer contact
• Ability to adapt to frequent change in a fast-paced environment
• Ability to initiate contact and communication
• Motivated by being a team player with a common goal
• Excellent communication skills with the ability to communicate effectively in English
• Excellent data entry skills with attention to detail
• Proficiency in Outlook including word and excel
• Ability to lift heavy boxes (in excess of 30 pounds)
• Ability to walk up and down stairs and be on your feet and move about approximately 50% of the time