Part Time - Online Teller, Bilingual preferred

Suncoast Credit Union; Tampa (FL); Hybrid; Full time

Job summary

A leading credit union in Tampa is seeking an ITM Teller to assist members via video transactions. Ideal candidates are friendly, professional, and detail-oriented. The role includes processing financial transactions and adhering to compliance standards. Employees can work from home after 4-6 months of performance. Benefits include financial well-being, wellness programs, and growth opportunities.

Benefits

Bonus up to 9%

401K matching up to 8%

Medical, Dental, Vision

Gym access

3 weeks PTO

4 weeks Parental Leave

Paid Volunteer Hours

Degree Assistance up to $5,000/year

Qualifications

• 6+ months of experience in customer service or a similar position.
• Bilingual in Spanish preferred.

Responsibilities

• Process a variety of financial transactions including deposits, payments, and withdrawals.
• Provide a high level of professional and courteous service.
• Adhere to security, audit, and compliance requirements.

Skills

Customer Service

AI & Machine Learning

Data Science

Education

High school diploma or equivalent

Job description

Overview

Bilingual Preferred

Starting Pay: $18.50

Start Date: June 23rd, 2025

Training Schedule: Monday through Friday, 3:00 PM – 8:00 PM

Schedule (after training):

• Monday through Friday: 3:00 PM – 8:00 PM
• Saturday: 8:00 AM – 1:00 PM
• Tuesday, Wednesday OR Thursday: OFF
• Sunday: OFF

8 available positions!

*Employees are given the option to work from home after 4-6 months of proficient performance*

The ITM Teller provides real-time transaction assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). This role performs a variety of financial transactions to serve Suncoast Credit Union members. An ideal candidate is comfortable, professional, and friendly on camera.

Responsibilities

• Process a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals
• Ensure proper endorsements and identification are obtained to follow credit union policies and procedures
• Utilize various software programs concurrently to complete transactions and communicate with multiple members simultaneously
• Provide a high level of professional and courteous service while observing due diligence for the validity of the transactions
• Perform end-of-day balancing
• Adhere to security, audit, and compliance requirements
• Support credit union expansion by recognizing opportunities to promote products to improve the financial lives of Suncoast members
• Attend educational events to increase professional knowledge
• Complete annual BSA/AML compliance training and understand employee’s role in maintaining an effective BSA/AML compliance program
• Complete FACT Act Red Flag training

Qualifications

• High school diploma or equivalent
• 6+ months of experience in customer service or a similar position
• Bilingual in Spanish preferred
• Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management skills
• Ability to use multiple systems simultaneously
• Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and regulators
• Ability to work independently and in a team-oriented environment
• Must maintain a high level of confidentiality

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934.
For more information, visit our careers site at https://careers.suncoastcreditunion.com/

Skills

• AI & Machine Learning
• Customer Service
• Data Science

Benefits

• Financial Well-Being: Bonus up to 9%, 401K matching up to 8%, Retirement Planning, Pay increases based on competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical, Dental, Vision, Gym access, Mental health resources, PTO Wellness Days, Disability coverage
• Work-Life Balance: 11 Holidays, 3 weeks PTO, 4 weeks Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000/year
• Flexibility: Remote, Hybrid, Onsite schedules
• Security: Pet Insurance, Identity Theft Protection, Legal Assistance

More info at https://careers.suncoastcreditunion.com/benefits

Suncoast Credit Union, chartered in 1934, is a top Tampa Bay employer that values its employees and community. For more, visit https://careers.suncoastcreditunion.com/