Part Time - Online Teller, Bilingual preferred

Suncoast Credit Foundation; Orlando (FL); Hybrid; Full time

Job summary

A leading financial institution in Orlando seeks an ITM Teller to assist members through video transactions. The role requires a friendly demeanor and the ability to handle multiple tasks efficiently. Ideal candidates will have customer service experience and be detail-oriented. Opportunities for remote work are available after a successful training period.

Benefits

Bonus Program up to 9%

401K Matching up to 8%

Medical Coverage

Dental and Vision Coverage

3 weeks of Paid Time Off

Degree Assistance up to $5,000 per year

Qualifications

• 6+ months of experience in customer service or a similar position.
• Bilingual in Spanish preferred.

Responsibilities

• Process a variety of financial transactions including deposits and withdrawals.
• Provide a high level of professional and courteous service.

Skills

Customer Service

AI & Machine Learning

Data Science

Education

High school diploma or equivalent

Job description

Overview

Bilingual Preferred

Starting Pay: $18.50 Start Date: June 23rd 2025

Training Schedule: Monday through Friday 3:00 PM – 8:00 PM

Schedule: (after training)

Monday through Friday: 3:00 PM – 8:00 PM

Saturday: 8:00 AM – 1:00 PM

Tuesday, Wednesday OR Thursday: OFF

Sunday: OFF

8 available positions!

*Employees are given the option to work from home after 4-6 months of proficient performance*

The ITM Teller provides real-time transaction assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). This role performs a variety of financial transactions to serve Suncoast Credit Union members. An ideal candidate is comfortable, professional, and friendly on camera.

Responsibilities

• Process a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals
• Ensure proper endorsements and identification are obtained to follow credit union policies and procedures
• Utilize various software programs concurrently to complete transactions and communicate with multiple members simultaneously
• Provide a high level of professional and courteous service while observing due diligence for the validity of the transactions
• Perform end-of-day balancing
• Adhere to security, audit, and compliance requirements
• Support credit union expansion by recognizing opportunities to promote products to improve the financial lives of Suncoast members
• Attend educational events to increase professional knowledge
• Complete annual BSA/AML compliance training and understands employee’s role in maintaining an effective BSA/AML compliance program
• Complete FACT Act Red Flag training

Qualifications

• High school diploma or equivalent
• 6+ months of experience in customer service or a similar position
• Bilingual in Spanish preferred
• Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management
• Ability to use multiple systems simultaneously
• Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to work independently and in a team-oriented environment
• Must maintain a high level of confidentiality

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

Skills

• AI & Machine Learning
• Customer Service
• Data Science

Benefits

• Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year
• Flexibility: Remote, Hybrid and Onsite Schedules
• Security: Pet Insurance, Free Identity Theft Protection, Legal Assistance

For more information, including additional benefits, please visit our benefits website: https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely#LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.

For more information, please visit our careers site: https://careers.suncoastcreditunion.com/