Part-Time On-Site Manager | Porto Escondido

Southwest Equity Partners

Escondido (CA)

On-site

USD 25,000 - 28,000

Part time

14 days+

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Benefits offered by this job

Annual performance bonus

401(k) program

Rent discount on onsite apartment

Job summary

Southwest Equity Partners is seeking an on-site manager for its Escondido property. The role requires living on site, handling leasing, maintenance coordination and resident relations. You will oversee budgeting, rent collection and property operations while ensuring compliance with laws and company policies.

The position is part-time and on-site, with an apartment option and resident discounts. Prior property management and strong leadership are essential for success in this role.

Qualifications

2+ years of property management experience; multi-unit experience is a plus.
Proficient in Appfolio or similar property management software.
Strong interpersonal, project management, analytical and research skills.
Excellent oral and written communication abilities.
Experience in supervisory roles and staff management.
General office, bookkeeping and sales skills.
Attention to detail and ability to handle interruptions.
Maintain confidentiality of operations and information.
Comfort working in an open work area and from multiple locations.

Responsibilities

Be the point of contact for site visitors, leasing duties, tours and rent processing.
Maintain high occupancy and rent levels per property plan.
Address resident concerns to achieve satisfaction and retention.
Follow up on service requests within 24 hours.
Create resident communications, newsletters and lease documents.
Organize resident events and community activities.
Ensure leasing office and model units are show-ready daily.
Assist in budgeting, revenue targets and financial reporting.
Oversee lease enforcement, inspections, notices, renewals, and evictions as needed.
Engage with owners, provide updates, and manage relationships.

Skills

Interpersonal skills

Project management

Property management

Communication skills

Supervisory experience

Appfolio

Office & bookkeeping

Detail oriented

Confidentiality

Open office/work area

Multiple locations

Duties as required

Tools

Appfolio

Job description

About this position

About Southwest Equity Partners

Since 2006, Southwest Equity Partners has been connecting tenants with multi-family and commercial properties throughout San Diego, California. Each and every day, we exceed both our resident’s and client’s expectations by embodying our mission statement and living our core values.

Southwest Equity Partners prides ourselves on building long-term relationships with a people-first attitude. We are committed to delivering an exceptional rental experience for our tenants and giving our investment property owners peace of mind when it comes to the management of their investments.

POSITION PURPOSE

The On-site Manager is responsible for day-to-day operations of the assigned property including managing the residents, daily activities, and resources of the property to achieve established budgeted financial and operational goals. The on-site manager also ensures that the operation of the property complies with Company policies and procedures, as well as Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

The On-site Manager manages resident support by providing leasing and new resident assistance, assisting with maintenance service requests, accounting and rental issues, move/in move out duties and coordinating other miscellaneous resident related functions.

POSITION SPECIFIC REQUIREMENTS

This is a part-time, on-site manager position. Living at the community is a job requirement. The available apartment is either a studio or a one-bedroom, with a monthly rental amount (after the employee discount) of between $1,300 and $1,700, plus utilities (depending on unit selected).

LEASING RESPONSIBILITIES

Be the point-of-contact for all potential, new and current residents for any site visits, leasing duties, rental inquiries and processing, property tours, rent collection, reporting and maintenance issues at the property.
Maintain high occupancy and rent levels in accordance with the property specific plan, overseen by the Director of Resident Services.
Achieve the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
Complete call-backs on all service requests within 24 hours to ensure customer satisfaction.
Develop, produce and coordinate resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents.
Organize and coordinate resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed.
Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensure the leasing office, tour path and model(s) are ready for show daily.
Checks the answering service throughout the day for messages and returns calls as necessary.

ON-SITE MANAGER RESPONSIBILITIES

Provides input into the development of budget(s) for the property in coordination with Director of Resident Services, by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
Meets targeted revenues by setting rent rates (in coordination with Director), ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and reviewing monthly financial status reports.
Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short-and-long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests. Follows up to ensure resident satisfaction.
Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, model(s) and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.
Develops new ideas and programs to enhance events, amenities, and the overall Resident experience during the life cycle of Residents’ lease terms.
Acts as Residents’ primary contact and proactively communicates with them while strengthening each relationship by deeply understanding each Resident’s unique lifestyle, preferences, and needs, and ensuring services offered are personalized and of the highest quality.

QUALIFICATIONS REQUIRED

Strong interpersonal skills and the ability to work under time constraints
Strong project management, analytical and research skills with a demonstrated ability to manage projects from inception through completion
2+ years of property management experience; multi-unit experience a plus.
Excellent oral and written communication skills
Experience in supervisory role and managing staff
Proficient in Appfolio property management software or other similar property management software
General office, bookkeeping and sales skills
Must be detail oriented and able to focus with frequent interruptions
Maintains confidence and protects operations of business by keep information confidential
Ability to operate in an open work area with moderate everyday noise
Ability to work from multiple locations
Ability to perform other duties as required

SPECIFIC REQUIREMENTS

Physical Demands:

The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed.

This position is part-time and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events is also required.

COMPENSATION

Hourly pay rate
paid semi-monthly (2x per month), hours tracked on Rippling
Annual Performance Bonus Eligible
401(k) program - eligible to join after one full quarter of employment, to include company matching as required
Rent - a 1/3 discount on prevailing market rental rates for an onsite apartment (subject to separate agreement). No other ancillary fees are included in the discount. Must qualify as a resident.

WORK SCHEDULE