Part Time On Call ID Card Specialist; Annapolis, MD

Magellan Federal; Annapolis (MD); On-site; USD 25,000 - 39,000; Part time

Job summary

Magellan Federal seeks a Part Time On Call ID Card Specialist in Annapolis, MD to support the Navy ICA program at DEERS/RAPIDS sites. You will serve as a CAC/ID card custodian and Verifying Official, handling sensitive DoD entitlements with accuracy.

You will enroll and update DEERS records, process CACs, reset PINs, and answer customer questions while maintaining RAPIDS equipment and ensuring compliance with DoD regulations. U.S. citizenship and NACLC clearance are required.

Qualifications

• High School diploma or equivalent.
• 1+ years experience in a Customer Service environment.
• HR background in Military Pay, Military Personnel, Travel Claims or Navy Transportation.
• Substitutions for HR background from private sector or other Federal Agency.
• Proficient in both oral and written communication to explain complex actions regarding military entitlements.

Responsibilities

• Provide ID Card services to Navy personnel, retirees, dependents, and contractors.
• Verify identity and eligibility as Verifying Official on DEERS/RAPIDS terminals.
• Operate RAPIDS workstations and process CACs.
• Reconcile DEERS enrollment and updates; PIN resets; update PKI certificates.
• Answer inquiries and provide ICA services as needed.
• Maintain RAPIDS equipment and perform User Maintenance on RAPIDS.

Skills

Customer Service

DEERS

RAPIDS

CAC

Verifying Official

DMDC certification

PKI

Data entry accuracy

MS Office

Security clearance

Education

High School Diploma or equivalent

Tools

RAPIDS

Microsoft Office

Job description

Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.

• Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).
• Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).
• Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness.
• Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026.
• Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors.
• Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.
• Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary.
• May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.
• Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation.
• Performs “User Maintenance on RAPIDS equipment.”

The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Responsibilities

See above list for responsibilities.

Other Job Requirements

• High School diploma or equivalent.
• 1+ years’ experience in a Customer Service environment.
• HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation.
• Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency.
• Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections.
• Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point.
• Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems.
• Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.

General Job Information

Title: Part Time On Call ID Card Specialist; Annapolis, MD

Grade: WDN_ICA_PAII

Work Experience - Required:

Work Experience - Preferred:

Education - Required: High School

Education - Preferred:

License and Certifications - Required:

License And Certifications - Preferred:

This is a Service Contract Act (SCA) covered position. The pay rate and health and welfare allowance are specified in the applicable wage determination agreement.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.