Part Time / On Call Guest Service Agent

Stonebridge; Broomfield (CO); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO (paid time off)

401(k) matching

Wellness program

Tuition aid

Job summary

Stonebridge is seeking a Guest Service Agent in Broomfield, CO to be the primary contact for guests during their stay and efficiently check guests in and out of the hotel. The role emphasizes accurate reservation handling, cash management, and adherence to safety procedures.

The position requires fluency in English, ability to operate POS and hotel systems, and a commitment to high-quality service. A sunlit reception environment and supportive team await.

Qualifications

• Reads and follows simple instructions, memos, and short correspondence.
• Writes simple correspondence.
• Speaks English fluently.
• Interprets and uses basic computer and POS functions.

Responsibilities

• Operate front desk per SOPs and deliver exceptional guest service.
• Process reservations, check-ins/outs, and credit card transactions with accuracy.
• Audit and balance cash drawer and prepare daily reports.
• Handle wake-up calls, messages, and guest communications accurately.

Skills

Accuracy

Customer service

Productivity

Initiative

Accountability

Education

One-year certificate/technical training

Tools

POS system

Job description

GUEST SERVICE AGENT

The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.

Pay

$17.50 per hour

Location

Broomfield, Colorado

Essential Duties and Responsibilities

• Operate the front desk according to standard operating procedures and with exceptional guest service.
• Operate with accuracy the reservation system, check‑in and checkout system and credit card system, following all safety and security procedures.
• Check registration (folio) cards for completeness, accuracy, and legibility.
• Maintain accurate cash sheet; responsible for cash drawer balancing.
• Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to inform guests that they have a message waiting.
• Know emergency procedures and how to respond.
• Never say a guest’s room number out loud.
• Be knowledgeable of hotel promotions and room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
• Know the physical makeup of building—exterior and interior. Know where the nearest shopping, convenience store and gas station is.
• Complete daily reports, audits, correspondences etc. as required by your shift.
• Keep lobby and office area clean at all times.
• Set wake‑up calls as dictated by your shift.
• Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
• Take and confirm credit cards for validity and acceptability.
• Lock and secure area if leaving the front desk, even if it is for a moment.
• Create incident reports for guest injuries/issues when required.
• Answer all calls within three rings. All calls are to be answered in a “scripted” manner.
• Take and record reservations with accuracy. Confirm as requested.
• Resolve guest complaints.
• Maintain regular attendance, be consistently on time, and observe prescribed work, break and meal periods in compliance with standards.
• Maintain high standards of personal appearance and grooming in accordance with the dress code.
• Perform any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

Desired Competencies, Work Skills, and Knowledge

High Quality of Work

• Demonstrates accuracy and thoroughness.
• Monitors own work to ensure quality.
• Provides the best possible service to clients and customers.

Productivity Standards

• Meets or exceeds productivity standards.
• Produces adequate volume of work efficiently within a specified time.

Excellent Customer Service Skills

• Responds to requests for service and assistance.
• Demonstrates the desire and ability to provide high quality service to both internal and external customers.
• Solicits customer feedback to improve service.

Initiative

• Asks for or offers help when needed.
• Includes appropriate people in decision‑making.

Accountability

• Takes responsibility for own actions.
• Performs work with little or no supervision; works independently.
• Can be relied upon regarding task completion and follow‑up.

Education and Experience Requirements

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to speak English fluently.
• Ability to interpret and perform basic computer and POS system functions.

Work Environment

• Indoor work environment.
• May be exposed to and use cleaning chemicals throughout the shift.
• Minimal to moderate noise levels consistent with hotel environment.

Physical Demands

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.

• Stand more than 2/3 of the time.
• Walk less than 1/3 of the time.
• Sit less than 1/3 of the time.
• Lift up to 15 lbs.
• Push/pull up to 10 lbs.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-07-14.

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.