Part Time / On Call Guest Service Agent

Stonebridge Companies; Broomfield (CO); On-site; USD 36,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401k matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies is seeking a Guest Service Agent in Broomfield, Colorado to serve as the primary contact for guests, manage check-in/check-out, and ensure smooth operations at the front desk.

You will handle reservations, maintain accurate cash drawers, answer calls, and coordinate with housekeeping to keep the lobby and front desk area orderly. Fluency in English and basic computer/POS skills are required.

Qualifications

• One year college or technical school certificate, or 3–6 month related experience and/or training, or an equivalent combination of education and experience.
• Ability to read simple instructions, write basic correspondence, speak fluent English, and perform basic computer and POS functions.

Responsibilities

• Operate the front desk in accordance with standard operating procedures and deliver exceptional guest service.
• Accurately manage reservation, check‑in/out, and credit card systems following all safety and security procedures.
• Check registration (folio) cards for completeness, accuracy, and legibility.
• Maintain accurate cash sheet and balance cash drawer.
• Operate the switchboard, disperse calls, and take accurate guest messages, noting date and time.
• Respond to emergency procedures and handle guest complaints, creating incident reports when required.
• Answer all calls within three rings using the prescribed script.
• Prepare room status sheets for housekeeping and update on available rooms.
• Set wake‑up calls and confirm reservations, ensuring accuracy.
• Maintain lobby and office area cleanliness.
• Lock and secure the area when leaving the front desk.
• Maintain regular attendance, punctuality, and compliance with work, break, and meal periods.
• Maintain high standards of personal appearance and grooming, following the dress code.

Skills

Customer service

Attention to detail

Initiative

Accountability

Productivity

Education

One year college or technical school certificate

3–6 month related experience or training

Tools

POS functions

Basic computer skills

Job description

Guest Service Agent

Location: Broomfield, Colorado

Pay: $17.50 per hour

Job Purpose

Serve as the primary contact for all guests throughout their stay and facilitate efficient check‑in and check‑out processes.

Essential Duties and Responsibilities

• Operate the front desk in accordance with standard operating procedures and deliver exceptional guest service.
• Accurately manage reservation, check‑in/out, and credit card systems following all safety and security procedures.
• Check registration (folio) cards for completeness, accuracy, and legibility.
• Maintain accurate cash sheet and balance cash drawer.
• Operate the switchboard, disperse calls, and take accurate guest messages, noting date and time.
• Respond to emergency procedures and handle guest complaints, creating incident reports when required.
• Answer all calls within three rings using the prescribed script.
• Prepare room status sheets for housekeeping and update on available rooms.
• Set wake‑up calls and confirm reservations, ensuring accuracy.
• Maintain lobby and office area cleanliness.
• Lock and secure the area when leaving the front desk.
• Maintain regular attendance, punctuality, and compliance with work, break, and meal periods.
• Maintain high standards of personal appearance and grooming, following the dress code.
• Performs additional duties as requested by the supervisor.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential duties.

Competencies, Work Skills, and Knowledge

• High quality work: accuracy, thoroughness, self‑monitoring for quality.
• Productivity: meets or exceeds standards, produces adequate volume efficiently.
• Customer service: responds promptly, seeks feedback, provides high‑quality service.
• Initiative: offers help, involves appropriate people in decision‑making.
• Accountability: takes responsibility for actions, works independently with minimal supervision.

Education and Experience Requirements

One year college or technical school certificate, or 3–6 month related experience and/or training, or an equivalent combination of education and experience.

Ability to read simple instructions, write basic correspondence, speak fluent English, and perform basic computer and POS functions.

Work Environment

• Indoor setting, exposure to cleaning chemicals.
• Consistent moderate hotel noise levels.

Physical Demands

• Stand >2/3 of shift.
• Walk <1/3 of shift.
• Sit <1/3 of shift.
• Lift up to 15 lbs; push/pull up to 10 lbs.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Benefits

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.