Job Description
About Us Mindful Sprouts is a multi-disciplinary pediatric therapy center offering ABA and Speech therapy services in a warm, family-centered environment. We are committed to delivering compassionate, high-quality care and are seeking an Office Manager to join our growing team.
Job Summary
The Office Manager serves as the first point of contact for clients and families and plays a key role in the day-to-day operations of the clinic. This individual will be responsible for front-desk duties, client communications, and supporting administrative processes to ensure a smooth and welcoming experience for all.
Daily Center Operations
- Serve as the primary operational point of contact during center hours.
- Maintain a safe and secure environment for all children receiving services at the center.
- Ensure therapy rooms, common areas, entrances, and other areas accessible to children remain safe and suitable for use.
- Ensure appropriate staff visibility and supervision of children throughout the center.
- Escalate any safety incident, injury, safeguarding concern, or other serious issue to the appropriate management/clinical team immediately.
- Ensure therapy rooms, common areas, front desk areas, restrooms, and administrative spaces remain clean, organized, hygienic, and professional.
- Monitor cleanliness throughout the day and coordinate with cleaning/facility personnel when additional attention is required.
- Ensure toys, equipment, furniture, and commonly used materials are maintained in a clean and safe condition.
- Ensure spills, damaged equipment, or other environmental hazards are addressed promptly.
- Monitor supplies required for maintaining cleanliness and center operations and coordinate replenishment as needed.
- Communicate immediate coverage requirements to the Scheduling Team.
- Implement approved short-term coverage adjustments within the center.
- Support structured opening and closing coverage.
Child Safety & Center Safety
- Maintain a safe and secure environment for all children receiving services at the center.
- Ensure therapy rooms, common areas, entrances, and other areas accessible to children remain safe and suitable for use.
- Ensure appropriate staff visibility and supervision of children throughout the center.
- Escalate any safety incident, injury, safeguarding concern, or other serious issue to the appropriate management/clinical team immediately.
- Ensure therapy rooms, common areas, front desk areas, restrooms, and administrative spaces remain clean, organized, hygienic, and professional.
- Monitor cleanliness throughout the day and coordinate with cleaning/facility personnel when additional attention is required.
- Ensure toys, equipment, furniture, and commonly used materials are maintained in a clean and safe condition.
- Ensure spills, damaged equipment, or other environmental hazards are addressed promptly.
- Monitor supplies required for maintaining cleanliness and center operations and coordinate replenishment as needed.
- Communicate immediate coverage requirements to the Scheduling Team.
- Implement approved short-term coverage adjustments within the center.
- Support structured opening and closing coverage.
- Maintain appropriate staff-to-client visibility and supervision standards.
- Serve as the primary point of contact for center-based operational concerns.
- Reinforce company policies, attendance expectations, professionalism standards, and dress code.
- Monitor staff professionalism, conduct, and organization within the center and promptly report any concerns or violations to the respective department manager and upper management.
- Ensure consistent implementation of safety procedures and daily routines.
- Provide calm and structured operational leadership during high-demand situations.
- Ensure front desk operations remain welcoming, professional, and responsive.
Facilities, Supplies & Vendors
- Manage operational supplies and materials within the allocated budget.
- Monitor facility maintenance requirements and coordinate with appropriate service providers.
- Ensure vendors meet applicable facility and background requirements.
- Support seasonal activities and family engagement events.
- Plan and lead monthly activities in the center for the kids.
Documentation & Compliance
- Support compliance with company policies, center procedures, and applicable safety requirements.
- Report significant operational, safety, or facility concerns to management promptly.
Qualifications
- Associate’s or bachelor’s degree in Business Administration, Management, or a related field required.
- Minimum of 3 years of experience as an Office Manager or in a similar management role.
- Prior experience in a medical office or therapy clinic strongly preferred.
- Bilingual in English/Spanish is a plus.
Full-time, Monday through Friday