Part Time Office Assistant for Substance Use Disorder Services

A Caring Alternative; Morganton (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Company laptop provided

401(k) & Roth retirement plans

11 paid holidays

Direct deposit

Paid Time Off

Job summary

A Caring Alternative, LLC is a CARF-accredited service provider in NC seeking a skilled office/records administrator to manage the management information system and medical records for multiple sites in Western North Carolina.

The role requires a High School Diploma or equivalent, 1 year in adult substance use work, and proficiency with Microsoft Office; CNA II, CMA, or NC Med Tech certification may be advantageous. On-site position with comprehensive benefits is offered.

Qualifications

• High School Diploma or equivalent.
• 1 year of professional adult substance use work experience.
• Must be at an acceptable standing with the Nurse Aide Registry.
• Strong written, oral, interpersonal, and organizational skills; proficiency in Microsoft Office.

Responsibilities

• Operate and coordinate the management information system.
• Manage medical records.
• Maintain accounting and budget records for individual and program expenditures.
• Provide support to the team by receiving calls and responding to office walk-ins, triaging and coordinating communication between the team and individuals.
• Actively participate in the daily team meeting, assisting with organizational record keeping and scheduling activities.
• Assist with biochemical assays and record results.
• Collect data and generate reports for ACA, MCOs, funding bodies and accrediting/regulatory bodies.
• Answer the telephone and greet the public.
• Verify units authorized and dates; enter authorizations into the EMR.
• Link medical records requested by authorized vendors.
• Assist business office in tracking denials.
• Assist with discharges, transitions, and admissions.

Skills

Microsoft Office

Data entry

Communication

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Job description

Overview

A Caring Alternative, LLC (ACA) is a well-established comprehensive care agency providing behavioral health and substance use disorder services to adults, adolescents, and children in Western North Carolina. The agency was founded on the belief that when people truly care and are willing to go the extra mile, we will not only improve lives, but we will also create success in the lives of the people we support.

To learn more about us, visit our website at www.caringalternative.com.

Responsibilities

• Operate and coordinate the management information system.
• Manage medical records.
• Maintain accounting and budget records for individual and program expenditures, as needed.
• Provide support to the team by receiving calls and responding to office walk-ins, triaging and coordinating communication between the team and individuals.
• Actively participate in the daily team meeting, assisting with organizational record keeping and scheduling activities.
• Assist with biochemical assays and record results.
• Collect data and generate reports as required by ACA, MCOs, funding bodies (Burke County Opioid Grant) and accrediting/regulatory bodies.
• Answer the telephone and greet the public.
• Verify units authorized and dates; enter authorizations into the electronic medical records system.
• Link medical records requested by authorized vendors (e.g., hospitals, MCO, etc.).
• Assist business office in tracking denials.
• Assist with discharges, transitions, and admissions.

Basic Job Requirements

• Ability to perform tasks on the computer including Microsoft 365, Excel, Word and other basic programs.
• Valid driver’s license, auto insurance coverage and reliable transportation.
• Pass criminal background check and other regulatory checks.
• Provide proof of your education.

Licensure/Certification Requirements

CNA II, CMA, NC Med Tech Certification

Education and Experience

• High School Diploma or equivalent.
• One (1) year of professional adult substance use work experience.
• Must be at an acceptable standing with the Nurse Aide Registry.
• Exceptional written, oral, interpersonal, and organizational skills. High level proficiency in Microsoft Office—MS Word, Excel, Access, and PowerPoint.

Education and Experience Preferred

• At least 3 years’ experience in clinical services, primary and behavioral health care integration, organizational change processes, and consultation and training development/implementation.
• Experience treating individuals with serious mental illness (SPMI).

Benefits

• Company laptop provided for most positions
• 401(k) & Roth retirement plans; company matching 401(k) & Roth
• 11 paid holidays
• Direct deposit
• Paid Time Off accrual begins upon hire
• Major medical, dental & vision insurance plus 16 hours paid sick time after 60 days
• Company paid Life Insurance policy
• Short-term & long-term disability insurance available
• Employee Assistance Program for free financial, emotional & legal help

A Caring Alternative, LLC is a CARF accredited service provider with facilities in Asheville, Hickory, Marion, Morganton and Statesville, NC. A Caring Alternative, LLC is CABHA certified and a Trauma Informed Agency. We provide an array of services to several counties which include Assertive Community Treatment Team, Community Support Team, Day Treatment, Integrated Care, Intensive In-Home, Medication Management, Outpatient Therapy, and Therapeutic Foster Care. We are an equal opportunity employer.