Office Assistant for Substance Use Disorder Services

A Caring Alternative, LLC; Morganton (NC); On-site; USD 20,664,000 - 30,307,000; Part time

Benefits offered by this job

Company laptop

401(k) plan

Roth 401(k)

11 holidays

Direct deposit

PTO after 60 days

Medical, dental, vision

Life insurance

Disability insurance

Employee assistance program

Job summary

A Caring Alternative, LLC is seeking a part-time non-clinical operations coordinator to organize, coordinate, and monitor all non-clinical functions of the SUD Team at our Morganton site.

The ideal candidate will manage records, billing data, and communications while supporting daily team activities and regulatory reporting. Strong MS Office skills and a valid driver’s license are required.

Qualifications

• High School Diploma or equivalent.
• One year of professional adult substance use work experience.
• Must be in acceptable standing with the Nurse Aide Registry.
• Excellent written, oral, interpersonal, and organizational skills. Proficient in MS Office (Word, Excel, Access, PowerPoint).
• At least 3 years’ experience in clinical services, primary and behavioral health care integration, and training/implementation.

Responsibilities

• Operate and coordinate the management information system.
• Manage medical records.
• Maintain accounting and budget records for expenditures.
• Provide support to the team by handling calls and walk-ins.
• Triaging and coordinating communication between team and individuals.
• Participate in daily team meetings; assist with organizational record keeping and scheduling.
• Assist with biochemical assays and record results.
• Collect data and generate reports for ACA, MCOs, funding bodies and regulators.
• Answer the telephone and greet the public.
• Verify units authorized and dates.
• Enter Authorizations into the electronic medical records system.
• Link medical records requested by authorized vendors (hospitals, MCO, etc).
• Assist business office in tracking denials.
• Assist with discharges, transitions, and admissions.

Skills

MS Office

Education

High School Diploma or equivalent

CNA II, CMA, NC Med Tech Certification

Job description

Job Location: Morganton

Position Type: Part Time

A Caring Alternative, LLC (ACA) is a well-established comprehensive care agency providing behavioral health and substance use disorder services to adults, adolescents, and children in Western North Carolina. The agency was founded on the belief that when people truly care and are willing to go the extra mile, we will not only improve lives, but we will also create success in the lives of the people we support.

To more about us, visit our website at www.caringalternative.com

Why apply at A Caring Alternative?

• We celebrate diversity, so bring YOU! We want you to be proud and comfortable to bring your true self and we strive to enhance the value of our work through respectful curiosity of one another’s culture.
• Competitive Payrates! We offer a competitive rate of pay.
• Work related mileage is paid tax free.
• Be a Team Member! As a member of our team, we are dedicated to promoting your talents, skillset, and energies to improve the environment and quality for those we serve. We are in the business of caring and committed to building an organization where our team can grow together by helping others.
• Strong Core Values! Join our values-based, family-owned company with a culture that we care.
• Flexibility! We work in a team environment and promote flexibility. One of our core values is that our employees have a healthy work-life balance.
• Training! Solid training is provided & paid for by the company. Free CPR, First Aid and NPI training. CEUs are available and external training is also paid for by the company.

The primary function of this position is to organize, coordinate, and monitor all non-clinical operations of the SUD Team.

Substance Use Disorder Services (SUD) provides structured individual and group addiction activities and are provided at an outpatient program designed to assist adult a time-limited, multi-faceted approach treatment service for adults to begin recovery and learn skills for recovery maintenance. These services are provided during day and evening hours to enable beneficiaries to maintain residence in their community, continue to work or go to school, and to be a part of their family life.

Job Duties Include

• Operate and coordinate the management information system.
• Manage medical records.
• Maintain accounting and budget records for individual and program expenditures, as needed.
• Provide support to the team by receiving calls and responding to office walk-ins, triaging and coordinating communication between the team and individuals.
• Actively participate in the daily team meeting, assisting with organizational record keeping and scheduling activities.
• Assist with biochemical assays and record results.
• Collect data and generate reports as required by ACA, MCO’s, funding bodies (Burke County Opioid Grant) and accrediting/regulatory bodies.
• Answer the telephone and greet the public.
• Verify units authorized and dates.
• Enter Authorizations into the electronic medical records system.
• Link medical records requested by authorized vendors (i.e. hospitals, MCO, etc).
• Assist business office in tracking denials.
• Assist with discharges, transitions, and admissions.

Basic Job Requirements

• Ability to perform tasks on the computer including working with Microsoft 360, Excel, Word and other basic programs.
• Valid driver’s license, auto insurance coverage and reliable transportation.
• Pass criminal background check and other regulatory checks.
• Provide proof of your education.

Licensure/Certification Requirements

CNA II, CMA, NC Med Tech Certification.

Education And Experience Required

• High School Diploma or equivalent.
• One (1) year of professional adult substance use work experience
• Must be at an acceptable standing with the Nurse Aide Registry.
• Exceptional written, oral, interpersonal, and organizational skills. High level proficiency in Microsoft Office- MS Word, Excel, Access, and PowerPoint.

Education And Experience Preferred

• At least 3 years’ experience in clinical services, primary and behavioral health care integration, organizational change processes, and consultation and training development/implementation. experience treating individuals with SPMI.

Benefits!

We offer a comprehensive benefits package for full time employees.

• Company laptop provided for most positions.
• 401(k) & Roth retirement plans.
• Company matching 401(k) & Roth.
• 11 paid holidays.
• Direct deposit.
• Paid Time Off accrual begins 60 days after hire.
• Major medical, dental & vision insurance plus 16 hours paid sick time after 60 days.
• Company paid Life Insurance policy.
• Short term & long-term insurance available.
• Employee Assistance Program for free financial, emotional & legal help.

A Caring Alternative, LLC is a CARF accredited service provider with facilities in Asheville, Hickory, Marion, Morganton and Statesville, NC. A Caring Alternative, LLC is CABHA certified and a Trauma Informed Agency. We provide an array of services to Alexander, Buncombe, Burke, Catawba, Caldwell, Iredell, McDowell, and Mitchell counties which consist of Assertive Community Treatment Team, Community Support Team, Day Treatment, Integrated Care, Intensive In-Home, Medication Management, Outpatient Therapy, and Therapeutic Foster Care.

We are an equal opportunity employer.