Part Time Night Manager

Holiday Inn Express & Suites-Cambridge; New York (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Night Manager to oversee hotel operations and ensure exceptional guest experiences. This role involves supervising various departments, managing staff, and maintaining high service standards. You will be responsible for enhancing guest satisfaction, resolving issues, and implementing effective strategies to improve occupancy and revenue. If you thrive in a dynamic environment and are passionate about delivering excellence in service, this opportunity is perfect for you.

Qualifications

• Previous Front Office experience in a supervisory or management capacity is required.
• Customer service and general computer experience required.

Responsibilities

• Supervise hotel departments and oversee operations during night shift.
• Resolve customer complaints and monitor service quality.

Skills

Customer Service

Supervisory Skills

Problem Solving

Communication

Education

Associate or Bachelor's Degree

Tools

Property Management Software

P.B.X. Console

Job description

Supervise and manage hotel departments and oversee hotel operations as directed during night shift.

Director of Front Office – Director of Rooms – Assistant General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.
• Monitor and support the brand loyalty program plus all food and beverage programs.
• Conduct walk-throughs of public areas and guest rooms to ensure that cleanliness and maintenance standards are met.
• Monitor proper operation of the P.B.X. console and ensure that employees maintain brand’s standard operating procedure in its use.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, and tax.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• Previous Front Office experience in a supervisory or management capacity in a mid-scale or luxury property is required.
• Customer service and general computer experience required.
• Property Management Software experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It