Part Time - MRI IT Support Wage Position

The Pennsylvania State University; University Park (PA, TX); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a part-time IT User Support Specialist to enhance the technical support experience for faculty, staff, and students in a dynamic research environment. This role involves diagnosing and resolving technical issues, installing hardware and software, and providing training to end users. The ideal candidate will possess strong problem-solving skills, a willingness to learn, and the ability to communicate effectively with diverse audiences. Join a commitment to diversity and inclusion while making a significant impact in the materials research field.

Qualifications

• Experience in IT support roles, providing technical assistance and training.
• Ability to diagnose and resolve hardware and software issues efficiently.

Responsibilities

• Provide technical support to faculty, staff, and students in lab environments.
• Review user tickets and take necessary actions to resolve issues.

Skills

Technical Support

Problem-Solving

Communication

Analytical Skills

Attention to Detail

Education

Associate's Degree in IT or related field

Bachelor's Degree in IT or related field

Tools

Audio Video Equipment

Computers

Printers

Projectors/TV

Digital Signage

Job description

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Do not apply here; apply internally through Workday.

• CURRENT PENN STATE STUDENT (not previously employed at the university) seeking employment with Penn State, please login to Workday to complete the student application process. Do not apply here; apply internally through Workday.

• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Note: Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Penn State's Materials Research Institute (MRI) is seeking a part-time IT User Support Specialist to provide technical support to faculty, staff, and students in the materials research environment.

IT User Support positions perform analytical, technical, and administrative work in support of computer devices and workstations; diagnose and resolve problems in response to customer-reported incidents; install new hardware and software; maintain existing components; train end users in the use of equipment and software; perform general maintenance tasks; and support Conference room AV.

Sample Activities Include:

• Review and take necessary actions on user tickets
• Provide technical support for lab environments
• Provide IT training and onboarding for new staff
• Support MRI IT devices, including but not limited to:

• Computers
• Audio Video Equipment
• Projectors/TV
• Digital Signage
• Printers

• Create and update service-level process documentation for new and existing technologies and equipment
• Assist with the implementation of technology and security initiatives
• Assist with infrastructure deployments and changes

Work effectively on challenging tasks independently or as part of a team with minimal supervision. Demonstrate strong problem-solving skills, eagerness to learn new skills and technologies, manage multiple priorities with attention to detail, and communicate well with both technical and non-technical audiences.

The Pennsylvania State University is committed to diversity, equity, inclusion, and sustainability. We embrace individual uniqueness, foster a culture of inclusion, and value diversity as a core strength.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes an Annual Security and Fire Safety Report (ASR). Employment requires successful completion of background checks.

EEO STATEMENT:

Penn State is an equal opportunity, affirmative action employer. We provide employment opportunities without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For assistance with the online application process due to disability, contact 814-865-1473.