Part-Time Mobile Mission Guest Concierge

WATERFRONT RESCUE MISSION; Mobile (AL); On-site; USD 27,000 - 36,000; Full time

Job summary

WATERFRONT RESCUE MISSION in Mobile, AL seeks a Concierge Support teammate to greet guests, direct them, and escort them to their destination under supervision of the Operations Manager.

The role requires a high school diploma, up to 2 years related experience, a valid driver’s license, and willingness to sign WRM's Statement of Faith; some travel for training may be needed.

Qualifications

• High School Diploma or Equivalent; 0–2 years related experience in concierge or social work programs.
• Must be skilled and/or willing to be trained in verbal and non‑violent conflict de‑escalation/resolution techniques.
• Must have a valid government-issued driver’s license and be insurable by WRM’s insurance carrier.
• Must be willing to sign WRM's Statement of Faith.

Responsibilities

• Greets and engages all guests and clients entering Mission property in a friendly and professional manner and directs them to their destination.
• Maintain situational awareness to identify and monitor safety hazards and campus-related concerns.
• Enforce access control and visitor management policies at intake and check‑out locations.
• Adhere to WRM rules, regulations, procedures, policies and standards of conduct.
• Maintain friendly relationships with vendors and contractors and ensure they are directed to the correct Mission location.

Skills

Customer service

De-escalation

Communication

Observation/security awareness

Education

High School Diploma or Equivalent

Tools

Driver's license

Job description

Job Summary:

Under the supervision of the Operations Manager or an Assignee (Chaplain), this position provides initial contact with Mission Guests and directs them, or escorts them to their destination. Performs all reasonably related duties as assigned.

Job Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Christian Commitment: Must exemplify and model Christian behaviors and values and possess high levels of ethics, honesty and character.

Education/Experience: High School Diploma or Equivalent; and 0 months to 2 years related experience and/or training in Concierge Support of Social Work Related Programs; or equivalent combination of education and experience in the nonprofit social work industry. Must be skilled and/or willing to be trained in verbal and non‑violent conflict de‑escalation/resolution techniques. Must have a valid government‑issued driver’s license and be insurable by the WRM’s insurance carrier. Must be willing to sign WRM's Statement of Faith.

Essential Job Duties and Responsibilities:

• Greets and engages ALL guests and clients entering Mission property in a friendly and professional manner and directs them to their destination accordingly.
• Maintain excellent situational awareness to identify and monitor suspicious activity, safety hazards and other campus related concerns
• Enforces access control and visitor management policies at assigned location(s)…such as intake and check‑out locations.
• Adheres to and enforces all WRM rules, regulations, procedures, policies and standards of conduct.
• Maintains a friendly and professional working relationships with vendors and contractors visiting Mission property and ensures they are taken to the Mission location they are servicing.
• Monitors the WRM vendor check‑in and check‑out log.
• Observes and monitors entry and exit locations at the Mission.
• Assist with de‑escalation of client and/or guest related conflicts.
• Assist with client check‑in and check‑out processes.
• Serves all clients and guests in a gracious, friendly, and helpful manner, complying with our Guidelines for Addressing Aggressive Clients, as well as fulfilling the AIM of Waterfront, which is “To demonstrate God’s goodness by providing rescue and recovery services in Jesus’ name.”
• Provide additional Mission Support as necessary.
• Some travel may be necessary for training & temporary duty.
• Other duties as assigned by immediate supervisor or other Mission management.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to manipulate; talk and listen. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell. Specific vision abilities required by this job include close vision and distance vision. The employee may be asked to assist with client conflicts which may require them to deescalate volatile situations. May occasional be required to lift and carry up to and over 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to wet and/or humid conditions; extreme cold and extreme heat. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.