Part-Time Membership Coordinator

ADP, Inc.; Jacksonville (FL); On-site; USD 28,000 - 32,000; Part time

Job summary

Girl Scouts of Gateway Council is seeking a Part-Time Membership Coordinator in Jacksonville, FL to drive recruitment, conversion, and renewal of members across the council area. This role engages families, schools, and partners to connect girls and adults to troops and experiences.

The position focuses on front-line member acquisition, executing recruitment events, follow-ups, and back-office placement while delivering high-quality customer service throughout the joining experience.

Qualifications

• Associate degree or higher, or relevant work experience.
• 2+ years in customerservice, sales, program delivery, community engagement or related field.
• Comfort with public speaking and event facilitation, representing Girl Scouts in groups.
• Highly proficient in Salesforce CRM, Looker, and Microsoft Suite platforms.
• Attention to detail and commitment to membership data health and process consistency.
• Ability to work a flexible schedule including evenings and weekends.
• Travel throughout the council jurisdiction up to 50% of the time.
• Capability to provide own transportation and maintain valid operator license.

Responsibilities

• Manages and oversees the member pipeline for an assigned geographic area and guides potential members through the conversion process via phone, email, and virtual meetings.
• Generates, manages, and converts leads through community events, school presentations, tabling, referrals, and outreach to families and prospective volunteers.
• Supports execution of recruitment events and membership growth strategies to increase girl and adult membership in designated areas.
• Supports troop formation meetings by coordinating logistics and assisting with onsite membership registration.
• Ensures smooth workflow in placement of registered girls into troops and coordinates troop numbers and transfers.
• Provides excellent customer service to community partners, families, and volunteers during the membership registration process and promotes the Girl Scout brand and mission.
• Tracks recruitment activity and membership data in CRM/database systems.
• Assists and provides support for potential, new, and existing members on accessing Girl Scout technology platforms.
• Develops an understanding of GSGC operations to address member inquiries and requests effectively.

Skills

Public speaking

Customer service

Communication

Multitasking

Event facilitation

Team collaboration

Education

Associate degree or higher

Tools

Salesforce CRM

Looker

Microsoft Office

Asana

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2 days ago Requisition ID: 1028

Salary Range: $20.00 To $23.00 Hourly

Reports to:DirectorofMembership

Classification/FLSA Status:Regular, Part Time, Non-Exempt

Schedule: Up to 25 hours per week

PositionSummary

The Part-Time Membership Coordinator supports the council’s recruitment, conversion, troop start up, and membership renewalgoalsbyengagingdirectlywithfamilies,schools, andcommunitypartners. Thisroleisresponsiblefor the end-to-end member placement process, ensuring prospective girls and adults are successfully converted and connected to troops or other Girl Scout experiences.

The Part-Time Membership Coordinator also acts as a front-line driver of new member acquisition, through successful executionofrecruitmentevents,followsupwithprospectivemembers,completesback-officeplacementand registration work, and delivers high-quality customer service throughout the joining experience. Working in close partnership with the broader membership team, this role ensures increased girl and adult participation within an assigned area, directly contributing to the achievement of membership growth targets.

EssentialDutiesandResponsibilities

• Manages and oversees the member pipeline for an assigned geographic area and guides potential membersthroughtheconversionprocessthroughphone,email,andvirtualmeetingcommunication methods.
• Generates,manages,andconvertsleadsthroughcommunityevents,schoolpresentations,tabling opportunities, digital referrals, and direct outreach to families and prospective volunteers.
• Supportstheexecutionofrecruitmenteventsandmembershipgrowthstrategiesthatareengaging, welcoming, reflectiveofGirl Scout programming, informative,andresultin successful girl andadult membership increases in designated areas.
• Supporttroopformationmeetingsandeventsbycoordinatinglogistics,communicatingwithinterested caregivers and volunteers, and assisting with onsite membership registration.
• Ensures smooth workflow and follow up in the coordination and placement of registered girls into appropriatetroops,coordinatestheassignmentoftroopnumbersandmanagestrooptransferswhen appropriate.
• Provide excellent customer service to community partners, families and volunteers during the membershipregistrationprocessandpromotetheGirlScoutbrandandmissionconsistentlyinall community interactions.
• Utilizesthevolunteersystemsdatabasetotrackandfollowthroughwithleads andprospectstoachieve thedesiredconversionrateandmeettheassignedgirlandadultmembershipgoals. Additionally,tracks recruitment activity, event outcomes, and membership data accurately in CRM/database systems.
• Assistsandprovidessupportforpotential,new, andexistingmembersonhowtoaccessandnavigate Girl Scout technology platforms.
• DevelopsandappliesahighlevelofunderstandingandawarenessofGSGCbusinessoperations, goals, priorities, and other relevant information to effectively navigate potential, new, and existing member inquiries and requests.

RecommendedSkills,Education,andExperience

• Associatedegreeorhigher,orrelevantworkexperience.
• 2+yearofpreviousexperienceincustomerservice,sales,programdelivery,communityengagement. or a related field.
• Comfort with public speaking and event facilitation, including confidently representing Girl Scouts in groupsettings,deliveringclearandengagingpresentationstofamiliesandcommunitypartners,and guiding conversations that lead to membership conversion.
• HighlyproficientinSalesforceCRM,Looker,andMicrosoftSuiteplatforms,includingTeams,Outlook, PowerPoint, and Excel. Familiarity with Asana or similar project management software a plus.
• Exceptional attention to detail and commitment to membership data health, documentation, and processconsistency;strongorganizationalandtime-managementskillswiththeabilitytomanage multiple priorities in a fast-paced environment.
• Strong communication skills in written, verbal, and virtual delivery; experience developing and implementingactionplanstomeet/exceeddeliverables;andexperienceworkingcollaborativelyto reach collective goals.
• Abilitytoworkaflexiblescheduleincludingfrequenteveningsandweekends.
• Travelthroughoutthecounciljurisdictionupto50%ofthetime.
• Capabilitytoprovideowntransportationandmaintainvalidoperatorlicense.

PhysicalRequirements

Thephysicaldemandsdescribedbelowarerepresentativeofthosethatmustbemetbyanemployeeto successfully perform the essential functions of this position. The employee must be able to:

• Travelfrequentlywithinassignedcommunities,includingregulardrivingtomeetings,events,and partner sites.
• Stand,walk,andmoveforextendedperiodsduringpresentations,events,andcommunityactivities.
• Lift,carry,andtransportmaterialsandequipmentupto25pounds.
• Usestandardofficeequipmentandtechnologytocompleteadministrativeandcommunicationtasks.

CoreCompetencies

• Effective Communication
• Work Quality
• Knowledge
• Proactive Initiative

*Registration as a member of Girl Scouts of Gateway Council required