Part-time Member Service Representative

EmergencyMD; Logansport (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

A community financial service provider in Logansport, IN, is looking for a Member Service Representative to assist with financial transactions and provide excellent service to members. Responsibilities include processing deposits, responding to inquiries, and promoting services. Candidates should have prior cash handling experience and a high school diploma. The position offers flexible hours and various benefits including a 401(k) match.

Benefits

Benefits adjustment

Incentive/bonus program

401(k) match

Qualifications

• 1-12 months prior cash handling and customer service experience preferred.
• Ability to work as a team member and cross-sell products.

Responsibilities

• Receive and process deposits by cash or check.
• Respond to members' questions concerning accounts.
• Welcome members and provide routine information.

Skills

Cash handling skills

Customer service skills

Attention to detail

Teamwork

Education

High School Diploma or HSE

Job description

Overview

Role: To provide excellent member service while assisting members with their financial transactions, including cashing checks, accepting deposits, transferring funds, receiving loan payments, and providing member account information.

Major Duties and Responsibilities

• Receives and processes deposits by cash or check via in person, night depository, or by mail. Disburses share withdrawals by cash or check. Processes coin. Receives and processes loan payments and IRA or HSA contributions. Processes Visa payments and cash advances. Sells money orders, gift cards, and cashier's checks to members. Balances cash drawer and daily transactions. Scans checks and teller work daily. May perform vault responsibilities and approve transactions for less experienced MSRs.
• May open, close and maintain consumer checking and savings accounts, CDs, IRA's and HSA's.
• Responds to members basic questions concerning their accounts. Refers issues that are beyond their knowledge or authority to the appropriate staff member.
• Welcomes members and provides routine information concerning products and services. Identifies cross-sell opportunities and cross-sells services to members. Directs members to appropriate department for specific information and service.
• Updates basic member account information on core system and performs file maintenance.
• Performs other duties as assigned.

Position Qualifications

• One to twelve months prior cash handling and customer service experience preferred
• High School Diploma or HSE
• Excellent cash handling and member service skills (outgoing!)
• Extremely detail oriented
• Basic knowledge of personal computer operations and related software programs
• Ability to work as a team member
• Ability to cross-sell Beacon products and services according to member needs

Availability

Standard position hours are Tuesday 8:15-5:15, Wednesday through Friday 11:00-3:00 and Saturday 8:45-12:15 (1 Saturday off per month). Approximately 20-24 hours/week. Flexibility is requested as hours may vary based on member center coverage needs.

Available Benefits

• Benefits adjustment ($200 per whole month worked)
• Incentive/bonus program
• 401(k) match
• and more!