Part-time Medical Receptionist - Portsmouth and Virginia Beach, VA

Crossroads; Portsmouth (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

Crossroads Treatment Centers is seeking a Patient Services Coordinator to provide exceptional customer service and support daily operations. This role involves guiding patients through the intake process, maintaining financial records, and coordinating with medical staff. The ideal candidate will have a high school diploma and relevant experience in customer service or healthcare. Join a leading addiction treatment provider and make a positive impact on patients' lives.

Benefits

Comprehensive training

Mileage reimbursement

Participation in community events

Qualifications

• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration is preferred.

Responsibilities

• Provide excellent customer service by checking in patients and receiving payments.
• Guide new patients through the intake process.
• Maintain daily financial records and prepare reports.

Skills

Customer service

Professional attitude

Education

High School Diploma or GED

Job description

Job Description: Patient Services Coordinator

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and patients.

Crossroads is a leading addiction treatment provider specializing in outpatient medication-assisted treatment (MAT) for opioid use disorder (OUD). We utilize medications such as methadone and buprenorphine (Suboxone) to support our patients' recovery. Established in 2005, we have grown to over 100 clinics across nine states, maintaining a physician-led and patient-focused approach.

Responsibilities:

1. Provide excellent customer service by checking in patients, receiving payments, and assisting with daily operations.
2. Maintain a friendly, professional attitude towards patients and offer a high-quality, 'white glove' experience.
3. Guide new patients through the intake process to ensure a smooth experience.
4. Collect urine and saliva samples for drug screening as needed.
5. Maintain daily financial records and prepare reports.
6. Coordinate with medical and clinical staff regarding patient intakes.
7. Provide clerical and logistical support as needed.
8. Oversee patient accounts and manage financial responsibilities.

Requirements:

• High School Diploma or GED required.
• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration is preferred.
• Lived experience with addiction is a plus.

Additional Information:

Availability:

• Tuesday - Portsmouth, 8:00 am - 12:00 pm
• Thursday - Portsmouth, 9:00 am - 1:00 pm

Benefits:

• Impact many lives daily.
• Comprehensive training provided for those new to the field.
• Mileage reimbursement available (if applicable), matching the current IRS rate.
• Participation in community events promoting belonging and education, including cookouts, fairs, parades, school outreach, and holiday events.