Part Time Medical Receptionist

3M HEALTHCARE; Bay Shore (NY); On-site; USD 24,796 - 27,552; Full time

Job summary

CityMD is seeking a Patient Service Representative to warmly welcome patients, register them, and manage intake with accuracy.

You will coordinate with the team, handle insurance verification, process payments, and maintain patient records, while delivering outstanding service in a fast-paced environment. The role requires a high school diploma, excellent communication, and bilingual ability (Spanish preferred).

Qualifications

• High School Diploma or GED required.
• Happy, welcoming attitude with patients and coworkers.
• Experience in high-volume/high-intensity service preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer proficiency and fast keyboarding (~55 wpm).
• Flexible/adaptable in a changing environment.
• Bilingual language skills required or preferred based on site location.

Responsibilities

• Greeting and welcoming patients.
• Organizing and coordinating patient intake and appointments.
• Entering/updating patient information in the system.
• Assisting patients with paperwork as needed.
• Scanning and filing medical records.
• Answering phone calls promptly and politely.
• Processing insurance information and liaising with Billing.
• Handling cash and co-payments accurately.
• Providing outstanding customer service to every patient.
• Informing site management of wait times and inquiries.

Skills

Customer service

Communication skills

Team player

Bilingual (Spanish)

Education

High School Degree or GED

Tools

Computer proficiency

Typing 55 wpm

Job description

Job Overview

The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all incoming patients at CityMD. The role includes registering patients, coordinating with the team, conducting paperwork, answering calls, verifying insurance, handling cash, and ensuring timely patient intake.

Schedule & Language

Requires availability to work Thursday, Friday, and Saturday. Bilingual in Spanish required.

Essential Functions / Responsibilities

1. Greeting and welcoming patients
2. Organizing and coordinating patient intake and appointments
3. Accurately entering/updating patient information in the system
4. Assisting patients with completion of paperwork when necessary
5. Scanning, updating, and filing medical records
6. Answering phone calls, questions, etc. promptly and politely
7. Processing medical insurance information, verifying patient eligibility, and addressing insurance questions (liaise with Billing department)
8. Handling cash and co‑payments accurately and responsibly
9. Providing outstanding customer service to every patient
10. Informing the site manager or assistant site manager of waiting‑room wait times, patient inquiries, etc.

Qualifications

1. High School Degree or GED
2. Happy, welcoming, can‑do attitude with patients and coworkers
3. Experience in high‑volume/high‑intensity service industry (hospital, medical office, etc.) preferred
4. Excellent verbal, written, and interpersonal communication skills
5. Detail‑oriented and team player
6. Computer proficiency and superior keyboarding skills (~55 wpm)
7. Flexible/adaptable in a continuously evolving environment
8. Passion for helping others in a healthcare environment
9. Ability to interact effectively with physicians, patients, and staff
10. Passion for helping others in a healthcare environment
11. Bilingual language skills required or preferred based on site location
12. Physical requirements: ability to sit and stand for periods of time; heavy computer use required

Compensation

Pay Rate: $18.25 per hour (compensation amount may vary based on experience and location).

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.