Part-Time Luxury Retail Operations Associate

Maison Margiela; Kansas; On-site; USD 25,000 - 26,000; Full time

Job summary

Maison Margiela is seeking an Operations Associate to manage inventory and stock transactions, support replenishment, and maintain a clean stockroom to help achieve store sales goals.

Ideal candidates have luxury retail customer service experience and strong attention to detail; proficiency with Microsoft Office is preferred. The role involves standing, lifting, and coordinating shipments while upholding company standards.

Qualifications

• Previous retail customer service experience in luxury market.
• Excellent customer services skills.

Responsibilities

• Support store sales productivity and customer service by processing all inventory transactions accurately and on a timely basis.
• Maintain knowledge and understanding of store goals.
• Understand and abide by all retail policies and procedures.
• Maintain a positive, professional and customer-centric attitude.
• Assure merchandise is represented on sales floor according to company standards and update store team regarding new deliveries.
• Communicate product stock level issues to management as appropriate.
• Examine and inspect store stock for defects and report damages to management.
• Complete weekly cycle counts and communicate completion end of month to corporate office.
• Reconcile inventory discrepancies and submit adjustments in a timely manner.
• Daily monitoring of consignment and negative report.
• Report and follow up with IT and corporate office all unresolved service tickets with store equipment, software etc.
• Process incoming and outgoing shipments via best store/RPro and FedEx/UPS; Ensure merchandise has been verified and received within 24 hours and handled with the utmost care
• Follow all store opening and closing procedures
• Maintain a clean and organized stockroom at all times. Shift as needed according to men and woman styles and readable available for sales colleagues
• Follow daily and weekly cleaning procedure to ensure department and store are consistently clean to company standards
• Display leadership qualities by helping develop newly acquired staff understanding job requirements, policies and procedures
• Daily monitor and processing of orders via online platform

Skills

Customer service

Communication

Teamwork

Meticulous

Tools

Microsoft Office

Job description

Maison Margiela is seeking an Operations Associate to manage inventory and stock transactions, support replenishment, and maintain a clean stockroom to help achieve store sales goals.

Ideal candidates have luxury retail customer service experience and strong attention to detail; proficiency with Microsoft Office is preferred. The role involves standing, lifting, and coordinating shipments while upholding company standards.