Part-Time Lifeline Worker (Night Shift)

ProPivotal; Framingham (MA); Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is looking for compassionate part-time Lifeline Workers to provide critical emotional support to individuals in distress. This role requires availability for overnight shifts and involves answering calls on a dedicated line. Ideal candidates will have a high school diploma, experience in call-center environments, and the ability to de-escalate crisis situations effectively. Join a dedicated team and make a meaningful impact in the lives of those in need, all while working from the comfort of your home with the necessary tools and support provided. This is an excellent opportunity for individuals passionate about helping others during challenging times.

Qualifications

• High school degree required; call center experience preferred.
• Experience in emotional support roles is highly valued.

Responsibilities

• Provide emotional support through a direct phone line.
• Attend training sessions and maintain a quiet workspace.

Skills

Crisis De-escalation

Emotional Support

Data Gathering Techniques

Communication Skills

Education

High School Diploma

Tools

Microsoft Office

Databases

Google Chrome

Job description

Part-Time 988 Lifeline Worker (Night Shift)

We are seeking compassionate individuals to join our team as part-time Lifeline Workers. This role involves providing critical support to individuals in emotional distress through a direct three-digit phone line. The position requires availability for at least two overnight shifts per week, with a pay rate of $20/hr. Initial training will take place in the Framingham office.

Qualified candidates must have a high school degree and prior telephone or call-center experience, especially in roles focused on providing emotional support, is highly preferred. Applicants should have experience with data gathering techniques and demonstrated aptitude with Microsoft Office, Word, Excel, databases, and other software systems.

The ability to deescalate crisis situations while maintaining composure is essential.

Candidates must be able to attend training in Framingham, MA, and must have a Mac (Google Chrome access) or PC, strong Wi-Fi, and headphones with a microphone compatible with their computer. A quiet workspace for working from home is also required.