Part-time Library Technician, Jones Library (Amherst)

Massachusetts Board of Library Commissioners; Amherst (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

The Jones Library System is seeking a part-time Library Technician to join their team at the North Amherst and Munson Memorial branches. This role involves providing excellent customer service, utilizing library systems, and ensuring a welcoming atmosphere for all library patrons. Candidates must possess a high school diploma and experience in customer service, alongside a passion for community engagement.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service with diverse age groups.
• Familiarity with various computer software.

Responsibilities

• Provide exceptional customer service and maintain a welcoming atmosphere.
• Utilize library systems for checking out materials and updating records.
• Answer inquiries regarding library services and policies.

Skills

Customer Service

Communication

Attention to Detail

Flexibility

Education

High School Diploma or equivalent

Job description

Part-time Library Technician, Jones Library (Amherst)

The Jones Library System seeks a creative and energetic Library Technician to work part-time at our North Amherst and Munson Memorial Library branches. This position works under the general supervision of the Head of Branch Services. We are looking for an individual who displays a genuine enjoyment of welcoming and working with people of all ages; who enjoys work that supports and strengthens the community; who has great communication skills and is committed to providing excellent customer service; and is excited about opportunities to provide educational and recreational services to library visitors.

Duties include:

· Provides exceptional customer service and a welcoming atmosphere for everyone.

· Uses library computer system to check out and in library materials, and to register and update borrowers’ records; finds requested materials for patrons; answers questions on how to use the library and directs patrons to other staff members as appropriate.

· Explains library policies; answers telephone calls.

Qualifications

Requires High School Diploma or equivalent. Experience working in a customer service capacity with people of all ages; experience working with various types of computer software; interest in reading; ability to pay close attention to detail; ability to handle stressful situations. Must have flexibility to cover Saturday shifts.

This is a part-time position (19.5 hours per week). The schedule for this position is Monday 3:00-7:30, Wednesday 1:45-7:30, Friday 9:30-2:00, and Saturday 8:30-1:15 at both the North Amherst and Munson Memorial Library branches. The pay range is from $15.76 to $21.18 per hour in eleven steps.

The Town enjoys a long tradition of active, participatory, & professional government, and seeks a workforce that reflects the diversity of the community.