Part Time Lexus Guest Experience Coordinator

Kahlig Auto Group; San Antonio (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life and disability insurance

401(k)

Paid vacation

Sick leave

Holiday pay

Wellness program

Job summary

Kahlig Auto Group, a premier automotive retailer with a family-like culture, seeks a Lexus Guest Experience Coordinator. You will be the smile, voice and face of our dealership, delivering a polished experience and guiding guests through their visit.

Role requires reliability, professionalism and a long-term career mindset within luxury customer service. The position emphasizes guest satisfaction, teamwork and a welcoming environment in a multi-dealership setting.

Qualifications

• High school diploma or GED required.
• Bachelor's Degree preferred or equivalent experience in luxury customer service environment.

Responsibilities

• Greet guests warmly and professionally and provide facility tours.
• Check in with waiting guests to ensure efficient use of their time.
• Keep concierge desk clean, tidy and professional as the first point of entry.
• Perform clerical duties such as typing, proofreading, data entry, filing, photocopying, faxing and sorting mail.
• Collect guest information and enter into our Customer Retention Management software.
• Update the telephone directory for all Lexus team members.
• Direct clients to waiting area or cafe and refer to appropriate personnel for vehicle status updates.
• Assist sales team to quickly assist all guests.
• Diffuse client concerns and route to appropriate team member with management involvement as needed.
• Monitor and manage demo car keys and log demo car reports as appropriate.
• Attend department meetings.

Education

High school diploma or GED

Bachelor's degree preferred or equivalent experience

Job description

Lexus Guest Experience Coordinator

As a Lexus guest experience coordinator, this position is an integral part of the Lexus experience our guests enjoy. You will be the smile, voice and face of our dealership. This role requires a polished and professional appearance and presentation. We need someone with great experience in this profession and a positive attitude. To be a success in this position you will need to be reliable, professional, likable and ready to make a move toward a long-term career and not just another job. Our dealership is a family, and we treat each employee as such.

Role Hours

Weekday evenings4:00 p.m. - 8:00 p.m.
Saturdays 8:30 a.m. - 7:00 p.m.

Job Responsibilities

• Warmly and professionally greet all guests & provide facility tours as guests enter
• Frequently check in with waiting guests to ensure efficient use of their time
• Keep concierge desk clean, tidy, clear from all clutter and professional as this is the first place a guest will enter our store
• Perform clerical duties such as typing, proofreading, data entry, filing, photocopying, faxing and sorting mail
• Gather guest information and entier into our Customer Retention Management software
• Update telephone directory for all Lexus team members
• Direct clients to waiting area or cafe and refer clients to appropriate personnel for vehicle status updates
• Assist sales team to quickly assist all guests
• Diffuse client concerns and direct them to the appropriate team member for assistance
• Address any guest conflict or concern with appropriate responses and management involvement
• Monitor and manage demo car keys and log demo car reports as appropriate
• Attend department meetings

Education and/or Experience

High school diploma or GED Required

Bachelors Degree preferred or equivelent experience in luxury customer service environment

Compensation

Compensation is based on experience and competitve package with perks and benefits.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to stand and walk. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits

• medical
• dental
• life and disability
• 401(k)
• paid vacation
• sick
• holiday
• a wellness program

We are an Equal Opportunity Employer.

About

Kahlig Auto Group is an industry leading automotive retailer comprised of 14 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.