Part-Time Leasing Specialist — Drive Resident Experience

RPM Living; Los Angeles (CA); Sur place; USD 29 000 - 32 000; Temps partiel

Avantages offerts par ce poste

Weekly pay for onsite associates

Résumé du poste

RPM Living is seeking a Part-Time Leasing Associate to handle leasing, marketing and maintaining positive resident relations. You will sign leases, conduct tours and help applicants through the rental process on-site.

This role is on-site with a flexible schedule including weekends. RPM Living is an Equal Opportunity Employer and offers opportunities for professional development and growth.

Qualifications

• Associate's degree or equivalent from two-year college or technical school.
• Six months to one-year related experience and/or training.
• Experience with Microsoft Office, Yardi, Knock CRM or similar.

Responsabilités

• Respond to telephone and internet inquiries to schedule tours.
• Greet and qualify prospects using guest cards; assist with applications and deposits.
• Process applications with credit checks and rental history verification.
• Obtain Community Manager approvals and follow up with applicants.
• Show apartments, close sales, and prepare for move-ins; collect signatures.
• Maintain an active social media presence for the property.
• Promote resident satisfaction and retention by addressing issues promptly.
• Close the sale with appointments, tours, and follow-up actions.
• Use marketing strategies to drive traffic within budget and plan.
• Project a favorable image of the community to meet objectives.
• Host resident events and participate in after-hours functions as needed.
• Complete paperwork for leases, move-ins, and check-outs timely.
• Attend weekly and daily goal setting meetings.
• Collaborate with maintenance to ensure timely service requests.

Connaissances

Customer service

Sales

Communication

Formation

Associate's degree or equivalent

Outils

Microsoft Office

Yardi

Knock CRM

Description du poste

Part-Time Leasing Associate

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Overview

Part-Time Leasing Associate

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Leasing Associate position is responsible for the leasing, marketing and maintaining positive resident relations. Leasing Associates handle the signing of leases, and act as a landlord for property owners.

Responsibilities

• Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours
• Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
• Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for processing
• Community Manager approval and follow up with applicants on their status
• Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
• Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan(i.e. competitive rental rates, referrals, promotions, locators, and outreach)
• Projects a favorable image of the community to achieve property objectives and public recognition
• Focuses on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed
• Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
• Attends weekly and daily goal setting meetings as appropriate
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
  
  

Education And Experience

• Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
• Microsoft Office, Yardi, Knock CRM or similar experience
  
  

Qualifications

Physical Requirements:

• May be required to sit for extended periods of time while working at a desk
• May be required to climb stairs
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
• Must be able to use mobile devices and applications for work-related tasks
  
  

Work Environment

• This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements
• The office is an open setting which may include bright lights, constant noises and distractions
• A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs
  
  

RPM Living is an Equal Opportunity Employer.

This job title is associated with Leasing Agent, Leasing Consultant, Sales Consultant, Leasing Specialist, Sales Specialist, and/or Marketing Specialist

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
  
  

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster .

RPM Living is an Equal Opportunity Employer.

If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.

Compensation

The anticipated pay range for this opportunity is $21-$23 an hour plus monthly bonuses and competitive benefits package.