Part-Time Lead Retail Sales Associate

FIGS; Tysons (VA); On-site; USD 25,000 - 30,000; Part time

Job summary

FIGS is seeking a Part-Time Community Hub Lead (Key Holder) for our Tysons store. You will be the face of FIGS, delivering an engaging in-store shopping experience and supporting store operations.

This role reports to the Store Manager and requires strong customer service, product knowledge, and leadership within a fast-paced retail environment. Responsibilities include opening/closing, assisting with inventory, achieving daily sales goals, and training staff.

Qualifications

• 2+ years of retail sales experience.
• Excellent interpersonal and communication skills.
• Fluency in English required; conversational Spanish a plus.
• Basic retail math and computer skills; Shopify POS experience a plus.

Responsibilities

• Welcome and engage customers in conversations about FIGS’ brand and mission.
• Educate customers on products, highlighting fabric, fit, and function.
• Assist customers with finding the right style, size, and color, suggesting complementary products.
• Anticipate customer needs and deliver an exceptional FIGS experience.
• Support all cash wrap activities (purchases, returns, exchanges).
• Assist with opening and closing the store.
• Maintain store appearance and stock levels.
• Participate in inventory management and reporting.
• Track sales to meet daily goals.
• Support in-store events and initiatives.
• Train, coach, and mentor team members as needed.
• Serve as Manager-on-Duty when required.
• Uphold safety, loss prevention, and cash-handling procedures.

Skills

Retail sales

Interpersonal skills

English fluency

Spanish (conversational)

Retail math

Shopify POS experience

Tools

Shopify POS

Job description

FIGS is looking for a Part‑Time Community Hub Lead (Key Holder). In this role, you will serve as the face of FIGS’ Tysons store location. You will provide FIGS’ customers with an awesome and memorable in‑store shopping experience, while also assisting with all aspects of store operations. This role will report directly to FIGS’ Store Manager.

What You’ll Do:

Customer Experience

• Welcome and engage customers in meaningful conversations about FIGS’ brand and mission.
• Educate customers on products, highlighting fabric, fit, and function.
• Assist customers with finding the right style, size, and color, suggesting complementary products.
• Anticipate customer needs and deliver an exceptional FIGS experience.
• Support all cash wrap activities (purchases, returns, exchanges).

Store Operations

• Assist with opening and closing the store.
• Maintain store appearance: keep merchandise organized, sales floor stocked, and store clean.
• Participate in inventory management—from cycle counts to sharing replenishment insights.
• Track sales to ensure daily goals are met.
• Support planning and execution of in‑store events and initiatives.

Leadership & Oversight

• Team Support: Train, coach, and mentor new and existing team members, providing real‑time feedback and fostering a culture of growth and positivity.
• Operational Oversight: Serve as Manager‑on‑Duty when the Store Manager or ASM is not present, ensuring smooth operations and timely problem‑solving.
• Safety & Security: Uphold all safety, loss prevention, and cash‑handling procedures while maintaining compliance with company policies.
• Reporting & Communication: Provide store leadership and HQ with feedback on sales trends, customer insights, and operational needs.

Qualifications:

• 2+ years of retail sales experience.
• Flexible schedule, including weekends and holidays.
• Excellent interpersonal and communication skills.
• Fluency in English required; conversational Spanish a plus.
• Basic retail math and computer skills; Shopify POS experience a plus.
• Attention to detail and problem‑solving in a fast‑paced environment.
• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December (the start of the second week in period 11) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis

Other must haves:

• Knows how to have fun and boost positive vibes
• Comfortable in a fast‑paced, ever changing environment
• Embodies FIGS brand ethos through and through

FIGS Compensation And Benefits

Pay Range

• At FIGS, your hourly rate is one part of your total compensation package. This role’s hourly rate is between $18 and $22. Actual hourly rate is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience.

A Little Bit About Us

FIGS, Inc. is a founder‑led, direct‑to‑consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category‑defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource‑poor countries around the world.

FIGS considers all Qualified Applicants, including those with Criminal Histories (e.g., arrests or conviction records), for Employment in accordance with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

For information about how we process information in connection with your application, view our Employee & Applicant Privacy Policy linked in the footer below.