Part-Time Key Holder, Santana Row, San Jose, CA

Vince; San Jose (CA); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

Healthcare options

401(k) with employer match

Paid time off

Clothing allowance

Merchandise discounts

Gym reimbursement

Parental leave

Job summary

Vince in San Jose is seeking a part-time Sales Associate to deliver exceptional customer service and drive sales in a luxury environment. You will build client relationships, understand fabrics and design to inspire confident purchases, manage POS and store presentation, and contribute to a collaborative team, including weekends and holidays.

Experience in luxury retail and proficiency with POS/CRM systems is preferred; compensation includes hourly pay and incentives along with a comprehensive

Qualifications

• 2+ years experience in retail sales
• Proven ability to meet or exceed sales goals
• Strong communication and relationship-building skills
• Comfortable with POS systems, CRM tools, and MS Office
• Flexible schedule; weekends/evenings/events/holidays

Responsibilities

• Consistently achieves and exceeds personal sales goals, KPIs, and clienteling expectations
• Building a deep understanding of fabrics, fits, construction, and design intent to inspire purchases
• Cultivate and grow a robust client book through proactive outreach to generate repeat business
• Speak confidently about the Vince aesthetic and turn styling conversations into brand-focused interactions
• Convert walk-in traffic into loyal clients through elevated engagement and consultative selling
• Model best-in-class selling and clienteling behaviors on the floor for the team
• Support store operations including POS, merchandising, inventory, and visual standards
• Uphold all company policies including loss prevention and operational procedures

Skills

Retail sales

Customer service

Relationship building

Communication

Tools

POS systems

CRM tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time San Jose, CA, US

Salary Range: $20.00 To $24.00 Hourly

Compensation

Range for this role is $20 - $24/hr plus eligibility for sales-based incentive programs

*Salary depends on several factors such as experience, skills, and geographic location*

What You'll Be Responsible For:

• Consistently achieves and exceeds personal sales goals, KPIs, and clienteling expectations
• Building a deep understanding of our fabrics, fits, construction, and design intent and use it as a selling tool to inspire confident purchasing decisions
• Cultivate and grow a robust client book through proactive outreach (SMS, email, personalized follow-up, and referrals) to generate repeat business and deepen client loyalty
• Speak confidently about the Vince aesthetic. Turning standardstyling conversations into meaningful, brand-focused interactions that drive sales
• Convert walk-in traffic into loyal clients through elevated engagement, strategic wardrobing, and a genuine consultative selling approach
• Model best-in-class selling and clienteling behaviors on the floor to inspire and elevate the rest of the team
• Support store operation as needed including POS, merchandising, inventory, and visual standards to maintain an environment that reflects the Vince luxury experience
• Uphold all company policies, including loss prevention and operational procedures

*Responsibilities may change based on business needs*

What You'll Bring:

• Proven success in a retail sales environment, with a demonstrated ability to meet or exceed sales goals and performance metrics
• Strong selling instincts. You know how to understand the client, create openness, build rapport, and close a sale without pressure
• Deep understanding of the Vince brand identity and the ability to confidently connect clients to the Vince aesthetic through personalized styling
• Strong communication and relationship building that naturally build trust and long-term client loyalty
• Brings positive, motivating energy and contributes to a collaborative, high-performing team environment
• A self-motivated, goal-oriented mindset. You are proactive about generating business rather than relying on walk-in traffic

Qualifications/Experience We're Looking For:

• 2+ years experience in retail sales, preferably in a luxury environment
• Proven ability to meet or exceed sales goals
• Team player who thrives in a collaborative environment
• Strong verbal and written communication skills allowing for effective communication with your customers
• Comfortable with POS systems, CRM tools, and Microsoft Office
• Able to climb ladders and stairs; bend, reach, lift, move, and carry boxes weighing up to 35 pounds while merchandising and maintaining the sales floor
• Flexible work schedule; must be open to work weekends, evenings, events, and holidays

Benefits

Vince offers a competitive benefits package designed to meet the unique needs of our team members. Some benefits are provided automatically at no cost, and others require an active election. Those benefits include:

• Robust healthcare options for medical, dental, vision, flexible spending, and health savings account with employer funding
• 401(k) with employer match
• Generous paid time off plans for vacation, sick, and personal, as well as company holidays
• Clothing allowance & merchandise discounts
• $400 annual gym reimbursement
• Mental health support tools and telehealth psychology and psychiatry
• Family and caregiving benefits including a competitive paid parental leave program as well as supplemental infertility coverage
• Life, accidental death & dismemberment, short-term disability, and long-term disability insurance
• Supplemental hospital indemnity, specified disease, and accident coverage
• Pre-tax commuter benefits including transit and parking
• Discounted pet, home & auto, and legal insurance

V Opco, LLC is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, national origin, disability, genetic information, age, or military or veteran status or any other status protected by applicable federal, state or local law. V Opco, LLC also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.