Part-time Intake Case Coordinator

Axiom Medical; The Woodlands (TX); Remote; USD 25,000 - 35,000; Part time

Job summary

A leading company is seeking a Part-time Intake Case Coordinator to provide customer service and screening support. This role involves managing cases, maintaining professional relationships, and conducting assessments. The position requires at least one year of experience in customer service and is remote.

Qualifications

• Minimum of 1 year experience in call centers or customer service.

Responsibilities

• Assign new cases to medical staff according to licensing laws.
• Provide excellent customer service in a fast-paced environment.
• Conduct initial assessments of intake calls.

Skills

Customer Service

Bilingual Spanish

Job description

Join to apply for the Part-time Intake Case Coordinator role at Axiom Medical

The Intake Case Coordinator (ICC) is an essential member of Axiom’s Ops Support – Central Services Department ("CS"). The ICC provides customer service and screening support to employees of Axiom’s clients. Responsibilities include answering phones, collecting information on incidents/injuries, communicating, escalating necessary details, and working with company databases. Additional duties may be assigned by the Operations or Team Manager.

Position Details

• Title: Intake Case Coordinator (ICC)
• Classification: Non-Exempt
• Manager: Operations or Team Manager

Key Responsibilities

• Assign new cases to medical staff in accordance with licensing laws
• Provide excellent customer service in a fast-paced environment
• Perform administrative duties across departments as needed, adhering to Service Level Agreements
• Maintain professional relationships with colleagues and leadership
• Conduct initial assessments of intake calls

Qualifications

Minimum of 1 year experience in call centers, customer service, or related fields. Bilingual Spanish required.

Physical Requirements

• Ability to stand, sit, talk, hear, and operate a computer and telephone
• Close vision for computer work
• Light to moderate lifting
• Regular, predictable attendance
• This is a remote position