Part-Time House Manager (Seasonal)

DePaul University; Chicago (IL); On-site; USD 27,000 - 30,000; Part time

Benefits offered by this job

Part-Time Benefits

Stable University

Job summary

DePaul University's Theatre School is seeking a House Manager to supervise front-of-house operations for the Watts Theatre and Healy Theatre. You will work closely with Audience Services to greet patrons, manage access equipment, and ensure smooth show runs.

Role includes supervising student staff (≈10), handling safety procedures, and coordinating with box office. Seasonal, with weekend/evening hours, and a pay range of $19.73–$21.56 per hour.

Qualifications

• Customer service experience and strong communication skills.
• Ability to use Windows-based computers.
• B.A. degree is preferred but not required.

Responsibilities

• Supervise the house crew and manage front-of-house operations.
• Greet patrons warmly and handle questions/complaints.
• Assist in training student house managers and supervise ~10 students.
• Monitor safety, accessibility, and cleanliness of front-of-house spaces.
• Coordinate with box office and stage management for timely curtain times.
• Record attendance and monitor security and health-related incidents.

Skills

Customer service

Oral communication

Written communication

Windows computer

Education

Bachelor’s degree preferred

Job description

The Highlights:

Reporting to the Manager of Audience Services for The Theatre School, DePaul University, the House Manager is a member of the administrative staff and shall work with the Manager of Audience Services and other front-of-house staff with services which relate to the operation of the Watts Theatre and Healy Theatre for The Theatre School.

What You'll Do:

Supervises the house crew, use of the infra-red listening system and other access equipment, program distribution, ticket collection, ticket audit, lost and found, etc. Assist in training Student house managers. Implements Customer Service Policy and greets patrons in a warm and welcoming manner, handling questions and complaints. Facilitates post-show discussions in the theatre and other post-show activities. Assist patrons with specific access needs.

Sees to the safety and comfort of patrons, including maintenance and cleanliness of all front-of-house facilities, keeping aisles clear, exit doors unlocked, etc.

Works with the box office and stage management to assure prompt curtain times. Informs the Manager of Audience Services and Production Support Staff of maintenance needs of the theatre space; including working with the Production Support Staff with regard to temperature control.

Tracks attendance at performances.

Is informed about security issues and health-related emergencies; is knowledgeable about first aid and willing to take instruction in CPR and to be certified as a Fire Guard for the theatre.

This position supervises approximately 10 student employees and spends approximately 40% of the time doing so.

What You'll Need:

Although a college degree is not strictly required, a person with a B.A. is preferred.

Excellent oral and written skills are important. Customer service experience and computer (Windows) are preferred but not necessary.

The House Manager will work as scheduled, one and 1/2 hours prior to performance, through the performance and until the theatre is cleared of audience and student staff/company. S/he must adapt to changing circumstances of a varied schedule and must maintain a pleasant attitude toward the work. S/he must be prompt, confident, and thorough, and should serve as a role model for the students in their training.

This position is seasonal and frequently works weekends and evenings. It is also very student and community facing.

The anticipated hiring range for this position is: $19.73 to $21.56/hr.

The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.

Perks:

• Working for a stable and well-known University.
• Part-Time Benefits

Vincentian Mission:

Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.

Required Background Check:

Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.

DePaul University is an Equal Opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.